1-800 Flowers

i ordered flowers teddy bear and candy to be sent to childrens hospital for a little girl with luekemia, the order was never sent. When i called 800 flowers, i waited on hold for over a half an hour. The customer service was terrible. I will not be using this company again.... F+ rating

 I would not shop here again

On May 8th 2007, I ordered flowers for My Mother from 1800Flowers. They were supposed to be delivered the next day (May 9th, 2007), well in time for Mother's Day which was May 13, 2007. On May 16th, I got as call from my Mom. SHE NEVER RECEIVED THE   Read full review...

 I would not shop here again

Placing an order was easy. But the flowers NEVER arrived! I even waited 2 weeks after scheduled delivery, they just took my money, and now I have to send an email to "request" the order to be cancelled. What the h-e- double hockey sticks! My wife   Read full review...

 I would not shop here again

I will NEVER use 1-800-flowers again! The flowers were ordered on Monday May 7th to be delivered on Friday May 11th. (Trying to get them there just before Mother’s Day) They arrive the following Tuesday May 15th at 6pm! The flowers arrived 4 days late   Read full review...

 I would not shop here again

We ordered 2 bouquets to be delivered the day before or on Mother's Day. Bouquet to my 78 mother-in-law was delivered at 10:00 p.m. (yes, at night!). She lives alone. Who would expect to get flowers delivered at 10:00 on a Sat. night! What should   Read full review...

 I would not shop here again

I ordered flowers for Mother's Day for my 84 year old mother. They didn't come on Saturday or Sunday. When I called Sunday afternoon I was assured that they were coming that day. My poor old Mom waited on the steps for her flowers all evening. No flowers. I called and was told 'sorry, but we got swamped'. No apologies. I was offered a 20% credit. I told them that I would never order from them again and would tell as many people as I can about my experience. Don't order from this shop unless you want to be disappointed.


 I would not shop here again

Absolutely horrible service, just got off the phone w/customer service after Mom didnt recieve her flowers today (Mothers Day) and it was basically a "tough break" approach! I ordered 2 sets to go out; one to my Mother in Law and one to my Mom. They wouldnt give me a credit on the one that went to my inlaw nor would they even discount the set to my mom that would end up being delivered a day late. Very frustrating as i dont live near Mom anymore and its not like i can run down the street to pick something up now. The manager i spoke with even said they took a bloodbath on margins last year because of numerous similar situations! Way to go 1800Flowers...screw the consumer, yeah, that will definitely translate into more market share next year. My gripe is that there was no solution at all...just an empty "sorry, here's a 20% coupon so you can order from us again"....I suggest ordering locally so that if faced with an unfortunate situation like mine you wont be dealing with corporate America's margin, you would be dealing with someone who just might sincerely apologize and make it right.

 I would not shop here again

I spent almost $60 dollars for a very modest Mother's Day flower arrangement that was not delivered until 7:30 p.m. on Mother's Day.

I placed the order early Saturday afternoon and was not informed that there would be any exceptional delay at the time I ordered. Had I known the delivery would not be made by noon, on Mother's Day I would have canceled it. But the checkout section of the website provided no such information. I spent Mother's Day sending two emails and making two calls (of course I was put on hold) to 1-800-Flowers.

During my first call, at around 1 p.m., their automated system told me only that the delivery was in process. During my second call, at around 6 p.m., the system referred me to a customer service representative, who gave me the flimsy excuse that the florist was behind because of a high volume of orders. I was told I'd get a confirmation call when the delivery was finally made. I didn't even get that. The only reason I know is because my mother called me.

OUTRAGEOUS. I will not be using them again.

 I would not shop here again

I ordered a large flower bourquet for my grandmother who came out of the hospital and I want to give her a happy Mother's Day flower from 1800flowers.com because of commercial....never will I trust this online company! I ordered fields of Europe LARGE and what my grandmother received was a small bourquet with 3 large flower, 3 medium size and 4 small flowers and few green leaves. The flowers weren't large! It was outrageous! After calling them, they say that they will send another one...after seeing the complaints about the online flower, I said no. I won't get any refund if I do that...what if they sent another lousy bourquet! This is the first and last time I will order from 1800flowers.com. Please, people, go to another online flower or go to your local flourist and hand pick them yourself so YOU are satisfied. Nobody picks flowers better than ourselves. End of my rant.

 I would not shop here again

Where to begin -- two years in a row, 1800Flowers has screwed up my Mother's Day/Mom's Birthday flowers. My orders were made 3-4 days in advance and items I selected were all valid for the selected dates of delivery. In 2006, the order wasn't EVEN   Read full review...

 I would not shop here again

Through an email mailing, they advertised free Mother's Day shipping for delivery on 5/6-8. The promo code would not work for an online order. I called-in the order and the order taker said the promo code would be accepted, after talking to her manager. I even had her confirm the amount, which did not have shipping charges.
*I later received an invoice with shipping charges. When I called-in, the customer service rep admitted they had a lot of issues with the electronic mailing, but could not do anything. I asked for a manager. He said he could not reverse the shipping charges either. I asked him to reverse the shipping charges or I would have no other alternative but to dispute the charge amount. After that, he said he could not talk anymore.
Additionally, their people have issues with spelling and grammar.

 I would not shop here again

3 of 5 orders messed up (so far). The first order that I placed to my wife did not arrive on time. I called to inquire about it. I was told that weather conditions were to blame for the delay. The flowers arrived a few days later. The second   Read full review...

 I would not shop here again

THE ABSOLUTE WORST customer service reps (and manager) I have ever encountered!!! DO NOT USE!!! My mom's in the hospital on the East Coast, and I'm on the West Coast. I ordered online Friday to be delivered the next day. My dad called and said they hadn't arrived. I called the company and the rep was so rude and uncaring. She said that the computer read that "the customer called and cancelled the order, and the credit card was issued a credit." WRONG! I never cancelled, and was not informed of the cancellation. She informed me that the flowers were out of stock and that someone had "tried" to call me and leave a message. WRONG! No missed calls on my cell phone or home phone w/ caller ID.

NEVER USE!!!

 I would not shop here again

Awful results all around. I order two dozen roses for Valentine's day. They sent the flowers on the 15th and did not even tell me. Roses died in a day and my wife was really disappointed. Took several irrate emails before they finally gave me a refund. I could not even great through to a customer service representative in person to get a good explanation. I will never use them again.

 I would not shop here again

The are unreliable and have extremely poor customer service. I ordered flowers on Wednesday, April 4 for Friday, April 6 delivery. At 5:00 I called to check on the order and they had until 7 p.m. At 8 p.m. still no flowers. This is the second   Read full review...

 I would not shop here again

My Experience: impersonal hell. I was in the market to order some flowers for my mother, she had undergone foot surgery, so I decided to call the only flower vendors whos number came to mind, nice marketing. I called and let the technician know I was   Read full review...

 I would not shop here again

I ordered flowers from the web site. my wife got the flowers 2 days late. when i saw that they didn't arrive i quickly e-mail cust. service. they were very rude! they told me there flowers come from all over the world and they can't control there suppliers. needless to say i will never get flowers from them again!! there ad says 100% money back Guaranty, this is a LIE!!!

 I would not shop here again

My son used 1-800-FLOWERS to send his mom some flowers for her birthday. He used the web site, and got confirmation email. Well a week later we find that the order was never delivered. Of course, feelings were hurt all around. I called 1-800-FLOWERS to see what happened. It turns out the order was rejected by the local florist due to lack of product. I asked why we were never notified that the order was rejected, and was told that notification "was in the queue." More than a week later and no notification. That must be one looong queue of unfulfilled orders at 1-800-FLOWERS. The refunded my money when I called, after keeping the money for a week. Nice.

I have never had a worse experience with a florist.

 I would not shop here again

My husband purchased me the Gerbera Daisy bouquet for Valentine's Day. The flowers arrived in a box and all of the flowers were droopy and hanging to one side. They had the little nets over the buds, but there were no plastic straw support tubes on any   Read full review...

 I would shop here again

A friend of mine recently had a death in the family so I used the 1800-Flowers website to order a nice arrangement for the family. I placed the order on 2-15-07 for delivery the next day. The 100-Flowers website was easy to use and I placed my order   Read full review...

 I would not shop here again

I ordered flowers to be delivered on the 19th. On the 21st, I was wondering why I hadn't received an excited "Thank you" call from the recipient so I called 1-800Flowers to inquire. I could see I had been charged for the flowers on my bank statement, but their website didn't indicate a delivery attempt. When I reached their customer service rep, casually advised me that they had forwarded the order to a florist but the florist hadn't filled the order. She couldn't say why, and acted as if she really didn't care, kind of like, "well, it happens! We did OUR part". When I explained that I no longer needed the flowers nor did I have confidence in her company, she advised that I would be credited when the same florist who dropped the ball and botched my order got around to issuing a credit to THEM. Wish me luck!

 I would not shop here again

Two days before Valentines I was seduced by an online ad for 800-flowers.com that read "It's not too late." I ordered flowers for my widowed mom WITH guaranteed delivery on the 14th. They were not delivered on Wednesday, the 14th. On the 15th I called   Read full review...

 I would not shop here again

I used 1-800-flowers.com last and this year to send my girlfriend flowers and gifts for Valentine's Day because I was on the road for work. Last year the flowers arrived very late in the day and boy were they beat-up and the runts of the litter. They   Read full review...

 I would not shop here again

These people are THIEVES! I have filed a complaint against them with the PA Attorney General's office! They did NOT deliver a "somewhat over-priced but guaranteed to be there on time" $75 bereavement flower arrangement to the wake of the mother of my   Read full review...

 I would not shop here again

I was very frazzled because I had almost forgotten my friend's birthday. She lives on the other side of the country. I didn't know what to do. Mailing something would take too long and I would miss her birthday. I went to 1800flowers.com and picked out a bouquet. It was very easy and they have a very broad selection. I ordered on January 31st and wanted it delivered on February 2nd. I had no problems doing so. Although they do charge extra for such short notice. Their prices are sort of high anyway. But if you are really stuck and you really need something and don't mind spending a few extra bucks, this site is great.

 I would shop here again

I had to wait a bit before posting my experiences with 1800-flowers.com. The month of February seemed to be a bad month for consumers purchasing flowers for their Valentines at 1800-flowers.com. I saved this review simply because I knew if I posted a   Read full review...

 I would shop here again

I order flowers fairly frequently over the Internet and have never had a problem before with items not being delivered. 1-800-Flowers is probably the worst internet business I have ever used. My stepgrandmother (who was 99 years old) was   Read full review...

 I would not shop here again

Of the 4 times I have ordered flowers from 1800flowers.com, they have failed to deliver 2 orders - one order was resent and they failed that too.
The cost of each order was refunded and an additional gift certificate for approx the cost of the flowers was mailed to me. Somehow that doesn't compensate for missing my mother's birthday or my spouse on valentines day. Next time I'll send a gift card or pick up flowers myself - probably considerably cheaper too.

 I would not shop here again

Boy I wish I read up on this scam of a company before I ordered flowers for Valentine's day. Of course I never got the flowers and now I can't cancel my order apparently -- I get hung up when I call customer service and I don't get any responses via email.

If they dare charge my credit card I am going to dispute it immediately.

Companies like these need to be put out of business.

 I would not shop here again

Use a local florist. They missed the valentines delivery date, then when I am able to finally get through the day after. I am informed to call back next week as they are to busy to take complaints. So I call this week and all I can be offered is a 20% refund even though they delivered flowers after the guaranteed date...Don't ever order from them.

 I would not shop here again

I ordered flowers for $71.xx to be delivered on Wednesday, February 14th. "Due to the holiday rush," I was not able to track the order (although they sent me an e-mail to do so). Every time I called I was hung up on by their absurd automated service. I was called on Friday, February 16th telling me that the order had not gotten there (it took two days to figure this out, apparently). After they tried to give me a $3.00 refund and 20% off a future order, I demanded a supervisor, and received 20% off that order (for a refund of $17.xx). They said they'd "try" to make sure it got out that day; it didn't. I learned today that the order arrived around noon today (Tuesday, February 20th). I will never order from them again.

 I would not shop here again

I ordered flowers from 1-800 Flowers.com for my Aunt's 101st Birthday. They were never delivered. No one called or e-mailed me. When I called, they said they were not delivered due to Traffic. There is no traffic in her totally residential neighborhood. When I questioned that answer, they changed it to no delivery due to the Presidents Day Parade. There is no such Parade in DC and my Aunt lives no where near downtown. They simply did not deliver them and never planned on telling me. This was for her 101st Birthday.

 I would not shop here again

The worst experience I ever had with ordering flowers!
I ordered flowers well in advance for delivery 2/13 or 2/14. Flowers arrived TWO DAYS LATE on 2/16--DEAD--from frost damage in transit. Nice. Happy Valentine's Day, sweetheart! Nothing says "I Love You" like dead flowers.

I refused delivery and sent the flowers back. I e-mailed
1-800-FLOWERS complaining about the situation. They sent one e-mail back to me saying, "Your flowers were delivered on 2/16 at 3:45 p.m." They never addressed any of my concerns.

Finally, I called them and asked what was going on. They said, "This matter is in dispute. I'll have to talk to my supervisor about this." I was put on hold for 20 minutes while bad music played. It soon became obvious this was a stall tactic meant to get rid of me. No one got back on the line.

I have already submitted a disputed billing to my credit card--apparently the only way to get my money back. Ironically, on their materials it states "At 1-800-FLOWERS, your satisfaction is guaranteed!" They forgot to add the phrase, "Just kidding!"




 I would not shop here again

Do not use 1800flowers.com. Past three experiences. Last year sent an arrangement to a friend for a lost one. The arrangement was totally wrong. My father sent my mother flowers this Valentine's Day. Had them shipped for the 13th to avoid the busy rush. 4 of the flowers were dead. I ordered a dozen roses for my girlfriend to be delivered this Valentine's Day. They were not received. Thought maybe they would get there on the 15th......Nope. Cancelled the order yesterday. My account has yet to be cancelled. They had no problem taking the money out of my account the very next day after ordering the flowers though. Customer Service was also of no use.

 I would not shop here again

I would like to thank Flowers.com for a HUGE Valentine's Day disappointment! My boyfriend ordered flowers for me for Valentine's Day a month ago. An email was sent to him on 2/13 saying that due to winter weather they would be delivered on or before 2/14. It's now 2/16 and still nothing. He had to ruin the surprise to ask me if I had received anything. Once he got through to the 800 line. The excuse was "we over booked" How dose that happen? Did you not expect people to order flowers for that day? Needless to say he cancelled the order and will not be ordering from you in the future. Of all days you pick that day to "over book!!" Thanks for nothing. After finding out that he ordered them for me, waiting for them to arrive and then finding out the order was cancelled. Some Valentine's Day. I hope you all had a good one!!

 I would not shop here again

1800 Flowers offers "Guaranteed Valentines Day Delivery" for around 20 dollars extra. Unfortunately, this "guarantee" doesnt hold any water and when the flowers didnt arrive that day they refused to refund me any money, offer a coupon, or make me feel any better. Even getting that response from them was a pain in the butt due to a inefficient customer service system. I wrote them twice on their customer service page and after not recieving any word back for 3 days I waited for 10 minutes for a representative to tell me it wasnt their fault and that they werent going to pay me back.

I will never order from them ever again and their "satisfaction guaranteed" and "guaranteed Valentines Day delivery" was a load of lying hogwash. Definitely not the way to run a business... they clearly dont care about the customer.

 I would not shop here again

I ordered Product Purple flowers On Feb 13 for Delivery Between 0900 and 1500 the following day. The order never got delivered. But Flowers CST said that the flowers had been Delivered at 1113 on Feb 14. Then he gave me my tracking number that they never sent to me.. Got call Feb 15 stating that my order had not been delivered.. STILL trying to get a Refund.. After spend a total time of 2hr 23 min on hold or attempting to contact them. Hold time never shorter then 31 min. IF you can Get past the Busy signal, Or the Thanks for calling, Goodbye

 I would not shop here again

CAUTION: DO NOT ORDER FROM 1800FLOWERS.COM!!! Ordered Roses for my GF on 2/13 and paid $16 to have it shipped next day for Valentines Day Delivery. I know I procrastinated, but with them claiming that Valentines delivery was available with orders   Read full review...

 I would not shop here again

Better Business Bureau https://odr.bbb.org/odrweb/pub lic/GetStarted.aspx Consumer Affairs http://www.consumeraffairs.com /php/a_report.php Attorney General, New York State http://www.oag.state.ny.us/int ernet/internet.html Good luck! I   Read full review...

 I would not shop here again

Ordered a rose plant in a nice Victorian painted bucket for my wife on Valentines day had it delivered to her work. Boy am I embarrassed the plant was tiny and came in this ugly cloth bag with an ugly flower sewed on it no nice bucket like the picture showed. also ordered a balloon for it but that didn't show up. Try to email them that night still haven't heard from them. DO NOT BUY FROM THESE RIPOFFS!

 I would not shop here again