Accent Furniture Direct

I am very satisfied by the prompt and professional response which is rare in case of many on-line purchase.

 I would shop here again

haven't heard from anyone and haven't gotten e-mails regarding my order....can't remember what I ordered....

 I would not shop here again

Very nice, enjoyed the experience.

 I would shop here again

Great job!

 I would shop here again

easy, convenient, on time, and best price!

 I would shop here again

This company has a web site that pictures one finish for an item but lists another finish causing an incorrect order then they require $480 shipping costs when they contributed to the mistake. When approached by the Better Business bureau they stated that thier sit allows finish
changes which it does not it accessed by web address. If accesed by thier SKU the finish may be changed. The total cost of the item was $775 including shipping

 I would not shop here again

NEVER shop here. I waited a month for them to finally ship my fireplace order and when it finally arrived it was not even close to what I ordered. It was not assembled, was the wrong item and in an entirely different color and was worth less than half of what I paid. The customer service was atrocious and they had no idea why they had shipped the wrong thing, but now informed me it was out of stock and not available for at least another month. I needed it for Christmas and they could have cared less.

 I would not shop here again

product was as stated on web page, price and shipping was excellent, received faster then expected, very, very pleased.

 I would shop here again

The best expericence possible with this merchant. Totally pleased with service and product!

 I would shop here again

The merchandise actually came in about a week before it was expected! It was a pleasant suprise. This was one of the smoothest transactions I have had recently. I will definitely choose Accent Furniture Direct over others whenever I have the chance.

 I would shop here again

Confusing on the shipment, product wasn't as nice as expecting.

 I would not shop here again

Very fast delivery; easy to assemble except for one hole not pre=drilled. Liked the bench so much we ordered a second one.

 I would shop here again

I found the website to be easy to use and the service was great. I received my headboard in a very short time after being notified that it had been sent. I would certainly use Accent Furniture again if the need arose. I was very pleased with every aspect of the transaction.

 I would shop here again

I received my order on time but a part of it was damaged. I made a phone call to the company and was helped by a very nice man who sent a request to pick up the damaged box then had another of the same item sent out to me which arrived shorty there after. The service that I received was EXCELLENT.

 I would shop here again

I purchased your hillsdale, large home bar with side bar in cherry wood. Not only did we get our bar so quickly, the quality of the bar was very surprising! This was the first time I had ever made such a large purchase online. The photo on your website doesn't give the bar justice! The cherry wood is more rich in color than the photo showed. It matched our cherry wood kitchen cabinets perfectly. We also needed to reverse the position on the side bar to the left. It worked great. Very easy to do. I also searched a long time for a bar and cannot believe the quality for the price! Soooo reasonable. I have told many people about accent furniture direct and how pleased we were with the service, delivery and most importantly, our bar!! We are enjoying it! Thanks, Candy from Ponte Vedra, Florida

 I would shop here again

The quality of the vanity was a very pleasant surprise. As I shopped on-line, it far exceeded my expectations.

 I would shop here again

My overall experience with Accent Furniture Direct was a very positive one. Shipping was very much on time. The clock I ordered came much quicker than I'd expected, and I didn't have to follow up a number of times to find out where my item was. Tracking shipment was rather easy and painless. I would order again from this company.

 I would shop here again

This was my first experience with Accent furniture and I found it to be a very good one. I found Accent furniture by doing a search for what I was looking for and am very glad I did. I'm sure I will make a repeat purchase.

 I would shop here again

Honestly I can't really say much about what I have recieved because I haven't taken it out of the box yet. What I do know is that the delivery came a week before they said it would which is a plus, so I'm sure my product is in good condition.

 I would shop here again

I purchased additional items however they are back-ordered. Not a problem since it's a popular item. Otherwise shopping experience was good

 I would shop here again

It was a good experience. I've told a few people about the website and they said they would like to purchase from it.

 I would shop here again

A good quality product delivered on time for the best price. The free shipping alowed them to be the lowest price on the web, so I am happy. More importantly, my wife loved the vanity, and she is happy.

 I would shop here again

very easy and simple, would use site again

 I would shop here again

Excellant product more than expected. Reasonably easy to put together, will do business again in the future..

 I would shop here again

My only issue is that the item was packed poorly. There was no protection around the unit and when I received it, there was a hole punched in the side. This caused a small blemish in the finish, but I didn't consider it worth contacting them about. There also seems to be a small amount of glue smeared on one side panel, which I'll have to clean up. I'm also not pleased with their return policies--they really made me pause and consider spending more at Amazon.com.

 I would shop here again

Good web site, very user-friendly, great photos of the furniture. However, it is difficult to correctly assess the color of the wood - unfortunately we had to return 2 tables that were darker than we thought they'd be. Wish your return policy was a bit more lenient...I received 3 boxes total, "free shipping", kept 1 table, but had to return 2 & spent $45 UPS to do so. Then I realized I'd be charged back "outbound" shipping as well - even though the original offer was supposedly "free shipping". So it was a costly mistake, only because the tables were too dark. In the future, I will be sure of what I'm ordering or I'll just purchase it locally & get a no-hassle, no-penalty return. Thanks for asking though.

 I would shop here again

Actually the product was better than we expected and are very pleased. We would purchase again....John

 I would shop here again

Shopping online through Accent Furniture was easy enough. Although, I am not happy with the length of time it takes to recieve items. We have waited over a week and still have not recieved our items. With direct linkage to payment it should not take up to 8 - 13 days for shipment.

 I would shop here again

The only problem I had was how long it took once I ordered the product. It was longer than I would have expected it to take to actuallt ship the product out.

 I would shop here again

It was easy ordering from your company, and the shipment arrived on time for my granddaughter's birthday. I was extremely happy with this experience and would shop at your site again with pleasure.

 I would shop here again

Ordering was easy. I would have liked to see the ordering information updated a little sooner. I had a problem with one of the end tables and customer service has been very helpfull.

 I would shop here again

Completely unacceptable. We were told the merchandise was in stock and in the warehouse & to expect it by March 15...now the estimated arrival date is sometime in June!!!!! We will be finding someone else to do business with and we will let our friends know of this unreliable company.

 I would not shop here again

The purchase and merchant were great, the only trouble I ran into was in shipping. Once the package was rejected by my apartment complex, and then when I did get it, it had become damaged in shipping, but was replaced.

 I would shop here again

The mirror was cracked in the corner and it was rapidly replaced. AAA customer service, delivery, price and product. I will definitely buy from you again. Lisa Boroughs

 I would shop here again

Outstanding. I received exactly what I wanted and ordered, and in a much faster time frame than stated or anticipiated. Definitely would shop with Accent Furniture again. Thanks.

 I would shop here again

I was told by phone by the carrier that my order would arrive on a Friday afternoon so I had to take off work to be there. The merchandise never arrived. On Monday morning I called AFD and was told my order had not been filled and had not left the warehouse. I then called the carrier and was told the truck had broken down, but if I could be there between noon and two pm my merchandise would be delivered so I had to take off work again to be there to sign for the delivery. It was delivered around one pm in very good condition by a very courteous driver. I checked my email on Tuesday morning and I had a voice message telling me that my order had shipped and I was given a tracking number. This worried me as I was afraid I was getting a double shipment. I was given a tracking number and it matched the one on my delivery receipt so that eased my mind. I feel AFD is not in very close touch with the carriers. There is a severe gap is the system that prevented AFD from knowing where my oder was and when it would be delivered. I would say that I was 90% satisfied with the merchandise and 75% satisfied with the service.

 I would not shop here again

The website was very user friendly and I received my package when promised. An overall very good experience with no complaints.

 I would shop here again

I am extremely happy with the baker's rack. It is sturdy, well-made and beautiful quality. I previously wrote that I almost didn't purchase this item because it was advertised as 'foldable' and it is not. I understand the manufacturer told you it is foldable although it was not stated as such in the directions putting it together. I went through many sites before choosing Accent Furniture Direct and would shop with you again. Thank you for stocking quality furniture. I will pass on this site to family and friends. Marilyn M. Hotchkiss

 I would shop here again

I shopped around before I chose to purchase my piece of furniture from Accent Furniture Direct. They had the best price. Placing the order online was seamless. I received the product one or two weeks before I expected it, which was a pleasant surprise. The emails to me telling me it had shipped were helpful, as I tracked my shipment on UPS.com. Unfortunately, the product arrived in a box that was not packaged well - the tape was broken and the box just fell open, to reveal a damaged product. I called customer service the very next day, which was a great experience: A real person answered the phone after just a few rings and she was able to help me, then transferred me to someone who could help me further. Both women were very pleasant, helpful, and non-defensive about the damaged product. They immediately placed an order for a new one to be shipped even before I returned the first one. I still have the first one as I haven't received a "number" to write on the box to ship it back. But I should be receiving my new furniture tomorrow (1 week from the first one). Overall, if this product is not damaged, I will absolutely do business with Accent Furniture Direct again - primarily due to customer service. However, if it arrives damaged again, I may not chose to purchase through Accent again.

 I would shop here again