Appliance Parts

Full review
Never Again. A Total Customer Service Failure! The order page does not declare whether part is in stock or not. Only after you wait for about two weeks and wonder, "where is my part?", and after a frustrating investigation,(because they don't communicate it to you) you realize it is "ordered". Not by you, but that they have ordered it, from somewhere else. It's "back-ordered" will be their reply. Well how about letting someone know that during the purchase process, or in an e-mail with the receipt? Fortunately through paypal I received a full refund. The e-mail responses from this so-called "resolution" team was some of the most unprofessional customer communication I've ever experienced. This is copied directly from my paypal refund receipt: "Message from merchant: The item was on back order, I need not apologize, here's your worthless money back!" (Nice performance resolution team.) Don't be drawn in by the low price, it totally reflects the low level bottom feeder customer service provided by this joke of a parts company. They are sneaky, and not forthcoming about their sorry lack of inventory. They seem to believe that no disclosure of whether something is out of stock is all the disclosure you need. You'll figure it out naturally. When it doesn't arrive in 2-5 days shipping, and then, 10 days, 14days? ? No communication is good communication, right? Again, a TOTAL CUSTOMER SERVICE FAILURE.