Backcountry.com

I have never shopped at Backcountry before but found it very easy and it also produced results. The item purchased was in stock and delvered promptly.

 I would shop here again

My shipment arrived earlier than expected and the customer service agent that assisted me in my error during ordering was excellent. I highly recommend Backcountry.com.

 I would shop here again

The on-line help service was curteous and efficient. The sheets arrived miraculously quickly. Super customer service and outstanding price. thanks

 I would shop here again

My first experience I needed some help rappelling gear. When I called they helped me out with what I needed and wanted. They were very curtious and helpful. My second order was online and it was what I wanted and came when I expected it. Thanks for a job well done!!!

 I would shop here again

Quick, Comprehensive and rapid delivery and, most of the time, a competative price.

 I would shop here again

The mechant had items the manufacturer was out of and my items arrived quicker than expected. This was a very good experience.

 I would shop here again

My shopping experience at Backcountry was excellent! I was able to find my item, place my order and then track it all on their site. Since I am not a big fan of UPS, I was pleased to find they offered USPS shipping instead. My order was in my hands in three days.

Thanks for a smooth transaction.



 I would shop here again

I had my eye on a Patagonia fleece jacket and had been hoping Patagonia would mark it down in the Spring. By April I was still waiting so I finally tried a web search and found my jacket for 30% off at backcountry.com. WEB SITE The web site is   Read full review...

 I would shop here again

Backcountry.com sucks! First order from them was a Patagonia R2 at a great price. Got it but it wasn't an R2!!! It was R2 material that backcountry.com has sewn (cheaply) into lame vests. Customer Service couldn't understand why I wanted to return it.

 I would not shop here again

I will never order from backcountry.com again. After accepting my order, sitting on it for 3 days, allowing a weekend to pass, and then telling me over the phone that they had shipped my order, I received an email indicating the ski boot I had ordered was out of stock and no more were due in. In other words, they screwed me over and made no effort to accommodate me in any way.

 I would not shop here again

Backcountry.com had the best email communication I've seen. I never had any doubts about the status of my order. They notified me when the order was placed and when it shipped. They included a tracking number for UPS and a link to the UPS website.

 I would shop here again

I am a total altimeter (an instrument used for measuring altitude) geek. Over the years I have had a collection of altimeters ranging from the automobile variety to altimeters made for mountain bikes. The only void I have had in my collection of   Read full review...

 I would shop here again

Usually ships within 24 hours....WRONG. When I ordered with these guys I specifically asked, "When will this ship?" "Oh, today, for sure!" It has been a week since I placed my order, and I called three times for a tracking number, which no one seemed to be able to give me, then yesterday, one of the customer service fellows checked on with the shipping department and found my package was still sitting on the dock. He said that one of the guys in the shipping department had been on vacation. What is the worst part of all this? I only live 4 hours from Salt Lake City (the location of backcountry.com) and what should have taken a couple of days to arrive STILL has not been shipped, one week later...I called to cancel the order, but no one seemed to be able to help with that either....

 I would not shop here again

Wonderful experience. When I tried to order a green Metolius simulator on-line, you couldn't specify color. I called, they patched me through to the warehouse to confirm that they had one in stock, and they sent out my order that day. Helpful, quickly resolved, and I received my training board in about a week.

 I would shop here again

I was looking for a light-weight, yet warm jacket for the winter. I researched several different jackets. I decided to get some input from the people at Backcountry on which one would best suit my needs. I was very impressed by there knowledge of products and their outstanding service. Needless to say I bought the the jacket I was looking for from Backcountry. They know about and believe in what they sell. I will go to Backcountry for all of my outdoor needs.

Derek N
Illinois

 I would shop here again

It was great shopping here because there's no tax and freeshipping, and I was able to return items three weeks after the purchase date when I decided I didn't like them, and the return/exchange process is nice and smooth.

 I would shop here again

I don't like the fact that I have to write something here to "Submit Survey." Just let me press the button and be done!

 I would shop here again

I never heard of this before but am glad I found it and will shop here again.

 I would shop here again

Received the articles in less time than indicated (about 1 week from Utah to NC). Order tracking was through UPS and they seem to update their web info erratically. Nonetheless, I was happy with the speed of delivery and the condition and quality of the merchandise.

 I would shop here again

Very quick delivery, I ordered boots at a clearance price, they did not have them in stock, so they had LaSportiva send them directly. The boots actually arrived sooner than the ones I ordered which were in stock, that showed up the next day. Products were exactly as ordered, they were friendly and helpful on the phone.
better deals than I found anywhere near home.

 I would shop here again

I have found that Backcountry carried all that I was looking for and at or below competitive stores. My thanks to all at Backcountry for all they did to expecdite the products I ordered.

 I would shop here again

I randomly found this website while I was looking for this specific backpack. They had free shipping which is why I chose them. The site was easy to use, and the backpack arrived promply and in great condition. I was very happy with my purchase here, and would definitely use this website again.

 I would shop here again

your website was easy to use.. great selection at excellent prices. Very pleased with the quality of the products and the manner in which they were processed.

 I would shop here again

Ski hats ordered and shipped to nephews gift wrapped and on time ! Thanks

 I would shop here again

umm basically the shopping experience was ordinary, nothing exceptional or special to place it higher from the rest.

 I would not shop here again

enjoyed the web site easy to navigate will revisit

 I would shop here again

It was so difficult to buy with my credit card bacause it was a international purchase. Then I canceled my order.

 I would not shop here again

Very efficent. Order was delivered on time as promised. Would like to see a greater range of products on this site.

 I would shop here again

The shipping time was at least half or more than what I expected it to be. I used the merchant's online live chat feature late at night and received an immediate and personable response. I was very impressed with the overall shopping experience. I received some great deals in the merchant's clearance section.

 I would shop here again

It was easy to look through the webpages to get a good idea of what the clothing looked like. i have yet to recieve my products yet, so i really can't say about the quality. overall it's been a nice experience. thanks

 I would shop here again

The website was easy to navigate, item was in stock and shipped as promised. I would shop here again.

 I would shop here again

I appreciate the descriptions of all the products. Sometimes it may be a little confusing when trying to find certain products: e.g. ski gloves were under some vague categories. The free shipping option makes this site a priority to visit; however, the prices on most of the products are not always competitive with other stores.

 I would shop here again

Easy to navigate site, good prices on items, quick delivery, and good selection of items

 I would shop here again

Apparently there was confusion of credit card, the store did a small charge to see if it was accepted and sent an email telling me to check, but I didn't get to my email for over a week and the order was cancelled. If it was a security issue I appreciate it, but the process certainly caused a delay and possible loss of order.

 I would shop here again

Backcountry store.com had the best prices by far of any merchant that I found for the product. The shipping was reasonable and quick. I would recommend this merchant to anyone.

 I would shop here again

Quick and easy. They did a great job following up to make sure the credit card being used was my own.

 I would shop here again

excellent. i bought a pair on montrails and after two-months the stitching came apart. i contacted the company, got a return number and shipped them back and received a credit. they did not have in stock the shoe i intended to swap for the montrails, nevertheless i picked out something else (the salomons) and purchased them a week or two later.

 I would shop here again

Very pleasant experience, web site easy to use, even has sizing info. Free shipping is great, plus good price on the item I wanted. Good communication, I was given a tracking # an item was shipped promptly, received in good condition.

 I would shop here again

One of the few places I could find what I was looking for at a decent price. Thanks!

 I would shop here again

Ordering through Backcountry Store.com was quick and easy. The product arrived on time and in good condition with its original packaging. I have bought this product before from a bicycle retailer -- a physical shop, not online -- and the product they sold me was a display item and in the wrong packaging. The product I received from Backcountry Store.com had never been handled by customers because it was sealed in plastic and arrived with its original packaging intact. Thank you! Kristin

 I would shop here again