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Barnes & Noble.com

Barnes & Noble.com
 
 
Average Rating: 3.5/5.0 store rating
On-Time Delivery 4
Customer Service 4
See all Barnes & Noble.com listings

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There are better books on the market than this one

by mikejasper, August 3, 2004
This book was a good overview of applying to dental school but missed many of the intricate details of successfully applying. As a pre-dental counsellor at UCLA, I can say that much of the information in this book can be found on the internet. For a more comprehensive guide, try the ultimate dental school guide by aly kanani at pre-dental.com As a more experienced predental advisor, his book is much more useful.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 
Barnes & Noble is probably the most recognized name in books, with book stores in most every medium to large city across the United States. These physical location stores are clean and well- stocked and they have elevated Barnes & Noble to the top of the   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Quick, Promt And they kept me informed.

by brokenmastas, July 11, 2004
They Were Quick and promt with the delivery and i knew where my package was the entire time. If I had any questions I could have called but there was no need for that.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Barnes & Noble is one of my favorite stores. They have a hefty selection of computer books, better than BAM.COM AKA Books A Million, and they concentrate on selling books, in contrast, Amazon sells everything but the kitchen sink. I started shopping   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Any company is good as long as things go right. It is when bad things happen that we truly learn what a company is all about. I will never buy another THING from Barnes and Noble!!! I bought an out of print book through Barnes and Noble which was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 
Although I have a B&N credit card, I tend to shop Amazon.com. Why? For several reasons. CUSTOMER SERVICE I've had problems trying to retrieve my gift certificates that I receive in though the Barnes and Noble card. Despite waiting for a few days to   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 3/5.0 store rating
 

AWESOME, EASY and QUICK!

by LBHurley, May 31, 2004
I recently purchased a few books from Barnes and Noble.com and could not believe how easy it was and how fast I got my books. I thought o I will order these and get them sometime around when I forget I ordered it, but a few short days later it appeared in my mail. The web site was easily accessed and quick to pop on through, then like I said boom it was in my mail. I got the email saying it was coming and the next day it was there. I highly recommend your book needs be filled by Barnes and Nobles.com!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Miserable -- head back to Amazon!!!

by mjnyny, May 7, 2004
A complete joke. They promise delivery in 24 hours in Manhattan, looking at the site 3 days later and it now says 14 days -- no ability to cancel. In the ordering area the book is still listed for 24 hour delivery.

Even better, B&N.com say one book shipped 3 days ago and give a link to the USPS which shows they were merely notified it was about to ship today -- not even that it had been received.

I was willing to try it, even when having to pay higher prices & tax, but never again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

So much fun you don't know what do you with yourself.

by foundedin1883, April 27, 2004
When I first walked into Barnes and Noble I was like "Whoa too rich for my blood" cause I'm a teen barely in high school, no means of transportation, and no job whatsoever. It's like walking into a Starbucks with Dunkin Doughnuts money.
After I started looking around, I realized that had all the things that I needed and more all for a very good price, plus they had a coffee shop, Starbucks ironically, where you can chill and read the free papers and magazines left out for you.
You can even bring your kids here or a very simple minded sibling like my 16 year old older sister who say in the childrens room with four and five year olds listening Maisy read her first book ever.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I've used Barnes & Noble's online store (bn.com) since it's inception in the late 90s. As a stand-alone web site, it is a poor second to Amazon.com, but when combined with the reach of the many Barnes & Noble stores scattered all over suburbia, it   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Easy to find what your looking for and absolutely pleasant.

by lindsaybeth, March 29, 2004
At Barnes and Nobles I have always had a delightful experience. They have excellent customer service. They only bad thing about B& N is sometimes books tend to be pretty high but I guess you get what you pay for.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Tedious and Unrewarding

by rgbibeau, March 26, 2004
Their shipping sucks! Free or not, passing off a shipment to a misnamed organization called Drop Ship 'Express' so they can hold it for a full day, then take another day passing it off to the USPS (the worst, most unreliable and least customer oriented shipper available in America) and then finally getting the package to actually start it's 3 to 8 day trip to my local P.O. for pickup is unacceptable in this day and age of quick reliable shipping methods.
This is my first and last order with Barnes and Noble because of this stone age shipping arrangement.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 3/5.0 store rating
 

Solid, reliable company, shipping can be a bit high for small orders.

by jesseboyd, March 12, 2004
Store is fairly easy to navigate and makes giving gifts on short notice easy. I had my gift giftwraped and mailed to my father on time. I don't like the ad emails I get and had to remember my password and sign in to stop them, it should just have an opt out link in the email.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Shipping is extremely slow!

by jacintx, February 28, 2004
It took 18 days for my order to arrive, although it was promised in 3 - 8 days! Customer service was useless and could not even track the package since they use USPS. Get with the program and start using UPS B&N!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 
It's about the money! I've never actually purchased anything at bn.com, because it's ALWAYS more expensive than other sites. This experience was no different: I was looking for four Spanish books, two they didn't have, and two were several   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Easy to find what I was looking for and my order arrived promptly.

by jenwhtly, February 25, 2004
About two weeks ago, I was actually in Barnes & Noble trying to locate a newly released book that I have been waiting months to get my hands on. I had no luck in finding my book or a person to help me. I was in a hurry so I just left. Later that evening I came to the online store and was pleased to find my book almost immediately. The website is ridiculously easy to navigate and my order arrived in just 4 business days! I was very satisfied with this entire experience and will be ordering from the online store again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Simple, quick, timely delivery, efficient process.

by bvckvs, February 24, 2004
Ordering through B&N was simple, quick and efficient, - and the delivery of the product was timely. I used a gift certificate that was several months old, and it worked without a hitch.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great selections and deals.

by kalinds, February 13, 2004
Barnes and Nobles is a great bookstore. If they do not have it .... they will order it. The variety is great. I am always amazed at the selection of books available in their bargain book area. I usually wait to buy my hardbacks in that section since they are often 1/5 the original price. The only problem that you occasionally experience is lack of sales staff at the checkout counters.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

This is the best online shopping around!

by bellgirl, February 11, 2004
Barnes & Noble.com or bn.com is a store I frequent. I belong to their reader's advantage club and find their online store excellent. I know that if the store in my home town doesn't have what I need, the website will.

The last book I bought was purchased with great ease and was delivered in just under a week. I am very satisfied with Barnes & nobel.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

the Noboler Barnes & Nobels

by deviouspigeon, February 8, 2004
I bow at the feet of barnes and nobles, absolutly in love with this store! Great, wide selection of books, music, dvds and anything else you can think of! Not to mention that some of them have Starbucks connected! This review could go on for ever and become a book had I had enough words to describe this store.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 
When I decided to go back to school this spring the last thing I was expecting was the price of books to be a huge financial issue. I had been warned that the price of text books had skyrocketed over the past few years, however I figured that since my   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Good overall but a little expensive at times.

by mzbliss, February 4, 2004
Barnes & Noble.com is very easy to use and user-friendly. It is easy to find what you are looking for and they have a large selection and a wide variety of products. They have a variety of shipping options and the standard shipping still arrives in reasonable time. I have not had any problems with their customer service so far and I have not had many instances where something has gone wrong. They are very helpful and friendly. I was overall happy with Barnes & Noble.com Online Store but I would like to see some lower prices.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Excellent and efficient shopping experience

by koalabear, January 19, 2004
I have used Barnes and Noble.com several times to buy books for myself and as gifts. Most recently I purchased some holiday gifts during their holiday sale. Even with the crazy mail schedules during the Holidays, they stuck to their delivery schedule and I received my items perfectly on time.
Although the prices may be higher than Amazon, having a reader's advantage card and constant offers for free shipping make up for it.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excellent, could not have been better

by abbie4me, January 13, 2004
I recently contacted Barnes and Noble to see if I could sell my college used textbooks back to them since the college bookstore would give a very small amount of money to me, five dollars. They responded quickly and gave me a significant amount of money. I will now buy my books from this on line store and will sell them back to Barnes & Noble.


  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
My husband isn't one of those "prepared" people. He leaves everything until the last minute, then expects everyone else to "make it happen" for him. His birthday was no exception... 4 days before his birthday, he calls me from work and says, "Know   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 2/5.0 store rating
 
I will summarize Barnes & Noble Bookstores and Barnes & Noble.com since I shop in both stores frequently. The Barnes & Noble Bookstores are the most common places people shop nowadays. B&N literally has everything you can imagine: books, music, movies   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Christmas delivery-HA!

by fluffysue, January 4, 2004
I have placed two orders with Barnes&Noble.com, the first in 2002 went fine, but my recent holiday order was another story. I ordered 2 cds that qualified for "faster delivery", and a DVD that "usually ships within 24 hours". I placed the order on   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 2/5.0 store rating
 

fun

by skychica2, January 4, 2004
This is the greatest store on Earth! I would live there if I could. I'm happy with the coffee and endless reading supply.The staff is really nice and friendly. Barnes and Noble has almost every book I've read, I like it that it has all types of books for adults,children,teens,etc.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Professional and sometimes cheaper than Amazon.com

by afhouston, January 3, 2004
Barnes and Noble is sometimes cheaper than Amazon.com and I use it as a strong second choice. Shipping cost and speed is on par with Amazon. Orders are accurate and the books are delivered new, clean and in good packaging. The website is a little more difficult to use than Amazon's, slightly, but the $2-5 cost savings more than makes up for it.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excellent Overall!!

by Scruggs4, December 31, 2003
Shop there anytime I need a textbook for school. The prices are awesome, shipping rates are lower than most, delivery is quick, and customer service is excellent. I use to go to Amazon.com a lot, and after having a few deliver problems, I switched to Barnes & Noble. I still shop at Amazon, but love Barnes & Noble for books. There selections online were very good, and the prices do not hurt your wallet. I am truly impressed.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Note added 3/25/04 --- see my latest update by reading comments on this review. Barnes & Noble finally sent me a follow-up letter to my original complaint. ----- Original Post and first update follows ---- I'll never order from Barnes and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

good prices, on-time delivery

by busby777, December 26, 2003
I bought books, and I got them on time and at great prices. Also, I took some free courses at their on-line university. It's really cool!


  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
First time out with barnesandnoble.com, may well be my last. I ordered a DVD on Dec. 8th that showed to be in stock, delivery within 24 hours, for Christmas delivery. I received confirmations that my order had been received, that they expected to send   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Good for what they have; poor for overall selection

by publishing196, December 18, 2003
Barnes and Noble does not, in any way, shape or form, compare to Amazon.com. Amazon.com endeavors to list all titles of all publishers; Barnes and Noble refuses to list or carry the titles of publishers who do not accede to Barnes and Noble's terms for buying books from those publishers. Their site does not give a true picture of what is available as opposed to that of Amazon. Moreover, Barnes and Noble's data base search is incomparable to that of Amazon.com. While Barnes and Noble is a good retail bookseller, their internet site is vastly inferior to that of Amazon.com.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 4/5.0 store rating
 
Terrible - poor service, poor communication, all bad -- and this happened twice! I ordered from them last summer and received someone else's order in error. I returned it the same day and spoke with customer service who assured me my correct item would   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Always enjoyable - great & frequent promotions...

by valsank, December 15, 2003
This is a place I can usually find what I'm looking for. Not to mention the feature that reminds you of your recently viewed products. There is no shortage of choice virtually in every category.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excessive handling time -not worth the waiting

by shuytza, December 9, 2003
I ordered two books which were in stock on Nov. 24 2003 and I requested both to be shipped together. They shipped them separately and I still have not received the second one. They just handed it over to USPS now (more than 2 weeks later!!!). I have to expect it now in 3-8 business days. It takes them forever to pack a book. This is unacceptable. All other stores I have shopped at ship much faster. So - be ware.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Is it a fluke?

by lewireb, November 25, 2003
I have never had a problem with Barnes and Noble.com in the past. I have however, this time. I have been waiting for several days (3 past the date set) for a package. I have tried tracking it using their tracking service, but to no avail. It will not work no matter what angle I try. I am very frustrated to have such bad service with a company I have grown to trust.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
 

I would definitely recommend Barnes and Noble.

by handsomefella, November 22, 2003
My experience has been a nice one with Barnes and Noble.com. My order was easily placed, quickly shipped and invoiced clearly and accurately.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

The Best, in books, cds,dvds, and vhs!

by eiya00, November 17, 2003
Barnes and Noble has a wide selection of music,books and videos. On this Journey I was buying the Black album by Jay-Z (doyou believe they had his entire collection all under $13.00). The price was about the best price I've seen online and retail. What's even better??? If your a member get a discount! And shipping is really really cheap like 99 cents!(for each book but still, its good!) Plus it ships in 2-3 days and you can pre-order for a small additional charge!


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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