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CafePress.com

CafePress.com
 
Overall Rating: 2/5.0 store rating
Site Ease of Use: 4/5 stars
Customer Service: 4/5 stars
Effort vs. Reward: 4/5 stars
User Type: null/5 stars

Good selection, bad customer service

 
A review by ogdenmom written on Feb 12, 2008
Full review
Cafe Press is a fun idea with some good products. You can buy a product that says just about anything in just about any form. Hats, shirts, mugs, pins, pens, anything you want can be personalized. There are a lot of different saying and images. There is a great selection.

I found a fun shirt on the site to help a friend celebrate his impending fatherhood, and decided to have it shipped directly to his home as a gift. I heard nothing from the site, and assumed everything had gone fine. A few weeks later when I asked him about it, he told me he hadn't received the shirt. I emailed Cafe Press, and then they told me that delivery had failed. The didn't notify me; I had to ask them about it. The address I had was not quite correct, so I sent them the corrected one. They told me they would send it again, "free of charge," as if doing me a favor. When I asked why I hadn't been notified of the error, they did not respond.

I won't order from CafePress again. I don't feel that I should have to babysitt them after I place an order, and I am incensed that they did not tell me when there was a problem. I am also unhappy with the way they handled my complaint.
 

About the Author

ogdenmom
a member of Epinions.com
Reviews Written:  39
 
 
 
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