Celebrate Express

Full review
I am writing this review for CELEBRATE EXPRESS. Be careful -- some of their descriptons are incorrect and if you ask them to rectify the problem, they will blame it on YOU. See the exchange below from their customer service dept. They actually SAID it wasn't their fault that I got the wrong item!!
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Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 30 days.

Thank you for allowing us to be of service to you.

Subject
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Re: Thank you for your order with Celebrate Express! Order Number 90770132


**********************Response (Anthony) - 11/18/2007 01:28 PM
Thank you for your email. Honestly mamm, it is truly not our fault you didn't order the item you wanted initially. What I am trying to do is give you the best option we have as far as you receiving the items that you want. You can call us at 1-800-424-7843.
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Customer (Ms. Customer) - 11/18/2007 01:25 PM
This would mean I pay for shipping twice and for return shipping. This isn't an acceptable solution


----- Original Message ----
From: Customer Service CustomerService@CelebrateExpress.com
To: customer@dissatisfied.com
Sent: Saturday, November 17, 2007 5:56:45 PM


Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 30 days.

Thank you for allowing us to be of service to you.

Subject
---------------------------------------------------------------
Re: Thank you for your order with Celebrate Express! Order Number 90770132


Discussion Thread
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Response (Anthony) - 11/17/2007 05:56 PM
Thank you for your email. What you can do is send us the correct package you have back with the dissatisfied package and we can refund you for it, meanwhile you can reorder the correct one you needed instead. If you have any further questions please contact us at 1-800-424-7843.

Customer (Ms. Customer) - 11/16/2007 09:55 PM
I sent a message 3 DAYS AGO and still don't have a reply. The item I received -- the "family games" box is NOT what is described in the catalog. The catalog states it is for 3-6 and the box states it is 5-12. I looked it up with the manufacturer and these are 2 DIFFERENT games. The one I received does not match the description and is not appropriate for my children. Please let me know how we can rectify this promptly.

Ms. Customer