Dell SMB

I tried to use their on line chat support, was disconnected 5 times before anyone ever came on line. The lag time between my question and their answer was so long I had trouble figuring out what answers went with the appropriate question. I know the lag time to India is bad, but it shouldn't be this bad.

 I would shop here again

Dell products are great, and delivery is fast. The only down-side is navigating the dell website. The website does nothing right. Finding the product is hard, and once you've selected the product you want, the checkout process is crazy long, and every page is so crowded with excessive options, questions, instructions, disclaimers, and banners that it takes a while to get oriented on each new page and figure out what you are supposed to do. By the time I finally got to the confirmation page, I couldn't even tell I was there, and I was literally shouting at the ceiling while I read through the page trying to figure out if I was really done with the nightmarish experience. If you can actually get through the web experience, the product ships fast, and is excellent. Getting there is quite the journey though.

 I would shop here again

Dell makes the on-line process easy and quick. I've enjoyed using them and certainly would encourage friends and family to use Dell products.

 I would shop here again

At the time I applied for credit with Dell - there was no place to indicate I receive my correspondence thru p o box #. I had to call and give them that info. Also, I have not received the laptop yet...they never gave me an estimated time of arrival???? Thanks.

 I would shop here again

I was really impressed with how easy it was to customize my own laptop and give it all the extra specs I really wanted. Dell even got it to me way ahead of the estimated schedule despite all the customizations I wanted and shipped my extra items really fast as well. I'll definitely shop Dell again for my next laptop or desktop.

 I would shop here again

Working thru the website at times was cumbersome. Delivery time was excellent.

 I would shop here again

I tried to order by phone, was transferred 3 times and then disconnected. With the online purchase, I had no problems and arrived promptly.

 I would shop here again

I have owned HP or Compaq computers before. This is the first time with a Dell so I have no working knowledge to draw from. ask again in a year.

 I would shop here again

The process is very organized for me to know when I need more ink ~ my compute flashes (at times, an annoying ~ but needed) reminders. I click onto "Order Ink On Line" and choose the type ink I need ~ the form Dell uses is susinct and the product/s usually arrive with the stated number of days the checkout process indicates. My only negative comment would be that I think the ink cartridges are too expensive, so I continue to look for sites that will have a similar product at a lower cost. Otherwise, I believe they have their web ordering process done in a very organized and professional style.

 I would shop here again

product hasn't arrived, web site says it is in production. can't get any other info. VERY DISSAPOINTED!

 I would not shop here again

Always a good experience. Fast and efficient except when you have to call for Tech support and have to talk with someone from India that you can't understand.

 I would shop here again

Dell offers all the support you could possibly need starting with the order and ending with the installation. I like this merchant.

 I would shop here again

I shop Dell because if I need to return product there is no hassle. Good products also

 I would shop here again

Dell Business Online Store is a two time loser with me. I placed an order using the Merrill Lynch preferred part of their page, and the sales clerk put in some items in my system I really didn't want, and she would remove them because they were   Read full review...

 I would not shop here again

I called the person who helped me purchase the computer about a AAA discount. He said he would call me back within two hours. He never did. I need to know about the AAA discount.

 I would shop here again

We always shop at dell, we like it!

 I would shop here again

Had no problem.

 I would shop here again

Good experience

 I would shop here again

All was mostly 'fine', except for 2 items (which ended up not being problems, but are DISCONCERTING, during the order process). 1) Even if you choose overnight shipping, they say (in semi-fine print, that you will get it overnight when they ship: the important words being "when they ship". They could ship in a month or a day, but *then* you will get it overnight. I'm not as concerned, nor paying for fast shipping as *fast delivery* (which means it gets here fast!). 2) Their estimated shipping date was 1 week out from when I ordered. VERY annoyed. Turns out I got it 2-3 days later. This is NOT the 1st time they've done this -- they'll claim 1 ship time, then move it, then move it again...Usually with a long shipdate toward the end, then surprise(!), the package arrives early. Very poor logistics handling and setting of expectations. That said, they *USUALLY* are good about getting items to the customer quickly. (refunds are another matter -- I had to go through my credit card company to get a refund credit 30-45 days before dell credited the item -- a total of 60-70 days after item return!).

 I would shop here again

In the past I was offered a better price for ink in a bundle of 4. The ink for the printers are very costly and not competative with local stores. This is something that I truely hate due to the fact that I can only get ink for my Dell 948 through Dell and no generic brand is available at at lesser price.

 I would shop here again

i DID NOT LIKE THE IDEA OF EXCLUDING THE USB PRINTER CABLE. IT WAS AS MUCH AS THE PRINTER!

 I would shop here again

Quick and easy

 I would shop here again

My experience overall was good.

 I would shop here again

I wish they could send an email alert when something on the wish list went on sale.

 I would shop here again

My shopping experience was really very good. It was a little difficult to determine how to tract my order. The only problem was slight damage to computer caused by rough handling and I haven't had a response to date, but I only made the claim Saturday. I did have an automatic response that I would be contacted within 12 hours? Maybe sometime Monday 10/05/09? The web-site was very easy to order from and I was able to order exactly what I wanted. If I order another computer product I will check with Dell first.

 I would shop here again

While I thing that the battery I purchased was overpriced, it was easy to order on line, and we received the battery way before the approximate expected arrival date.

 I would shop here again

I am still waiting for the laptop to arrive. The specified delivery date has not arrived yet. I do note that the time between order and delivery is longer than I would prefer, fortunately I was not in a critical time crunch on this purchase or I would have bought elsewhere. The tracking function is a bit awkward as well.

 I would shop here again

Good experience. I would like to know how to recieve coupons in the future.

 I would shop here again

I buy all my computers from Dell. It is easy to purchase and get the product the way you want it.

 I would shop here again

I love shopping at Dell. I can allways count on finding just what I am looking for and, I recieve my items fast!!

 I would shop here again

From the time I ordered to the day I received it took 4 days. Excellent service.

 I would shop here again

no order tracking was provided. Very poor communications. The order was suppose to ship in 2 days, and I received it on time. However, the e-mail from Dell only stated that it shipped, with a 4 DAY delivery "estimate". I chose 2 day, as I can't just wait around for packages. Their e-mail should have been accurate, and included the proper delivery date.

 I would shop here again

Always top notch

 I would shop here again

Web site is hard to use.

 I would shop here again

dell is excellent, fast and have very good products!

 I would shop here again

Merchandise of good quality and good price compared to other vendors.

 I would shop here again

average

 I would shop here again

Good shopping experience with Dell Business Online Store. I recomend it.
It was easy locate the system and place the order. But the shipping is slow.

 I would shop here again

satisfying

 I would shop here again

I bought the PC from Dell's online store. I'm very satisfied with the results and plan on shopping at Dell in the future.

 I would shop here again