Dreamtime Baby

Excellent!

 I would shop here again

The experience with Dreamtime was fine. They initially sent the wrong item but I emailed them and they corrected it right away and made the return easy.

 I would shop here again

It was very good. The package was in great condition. thanks!

 I would shop here again

Repeatedly tried to email company, No responce was sent to my email address. Called the toll free number, was told that I could not make a phone call the that number from my calling area. Called the long distance number, was told that the number was disconected or did not exist. Tried again to make sure that I didn't make a mistake, same thing happened. This was my first time buying something big over the internet. I had a bad experience with this company and will never try to purchase something over the internet again.

 I would not shop here again

Very good experience we had thought it would take up to six weeks to recieve this order came in less than a week or right at a week.

 I would shop here again

Very good company. Each time I emailed there customer support, instead of the usual automated email response I recieved a phone call from a customer support agent with all my information ready to go and they quickly, accurately and professionaly answered all my questions and made sure I was satisified and comfortable with their answers and information and then would review the phone support to ensure that not one thing was missed. That to me is priceless. Rarely these days do you actually get 1 on 1 help without having to wait on hold on the phone for any less than 30-45 minutes.

 I would shop here again

I had check all over the internet and found your website to be most interesting. I ordered two step stools for my two grandsons. I love the design of each as one loves John Deere and the other Trains.

 I would shop here again

The selection of products was good. However, 3-4 weeks is normal shipping time for them and this is not acceptable.

 I would shop here again

I order a train table for my child nov. 4th and have no idea when it is going to ship. The tracking page does not have that info. It is a christmas gift and I will be furious if it does not arrive on time. People should recieve and estimated shipping date as a courtesy.

 I would shop here again

When ordering a product online advertised with free shipping, you must call customer service to get the code to negate shipping charges. Crib exactly a week after I ordered it. Would purchase from this company again.

 I would shop here again

Merchandise arrived on time. It was a crib set that was not exactly what I envisioned. I decided to return it, but you need to receive authorization for returns. This is where the trouble began. I called and emailed for WEEKS!! The email response was automated and told me to call for a quick, prompt response. I couldn't get a person on the line. I received the same all operators are busy message. After being on hold for so long, it allowed me to leave a message. I left message after message. This went on until the 60 return period nearly expired, so I deputed the charges with my credit card. I showed them the emails and the log of my phone calls and they finally credited me back for the charges!!!

 I would not shop here again

NICE SITE, OUTSTANDING VARIETY & IN STOCK ITEMS. EASY ORDERING/CHECKOUT. WILL VISIT SITE FIRST WHEN SHOPPING.

 I would shop here again

When I called to place my order, I inquired about the color of the legs extention kit, since I needed it to math my sage Mini-Cosleeper, and the kit for sale on the web page said that it was blue and it will not give me more specifications. The C.S. lady said she will find out if there was a sage kit available, she never call back. I called again giving the information to another lady from customer service, she said the first person that took care of me will call me back," I am still waiting for her call". I did received the kit within 4 days of placing my order but it was beige and it did not match the Co-sleeper like it was supposed to, color wise and perfect fit, shape wise. I decided to keep it due to the need of lifting up my baby's crib so that we both can be more comfortable and I did not succeed in contacting Arm"s Reach directly, the internet will always bounce me back to your page.I do think that customer service attendants need a better training or supervision, so that you can have less dessapointed customers or to keep you from losing bussiness which I am sure is your goal.I do not remember their names or codes but my order # is 218194 if that will help you to track the C.S.attendants and make it better. Thanks.

 I would not shop here again

Watch out for this one. I ordered a car seat that was supposedly in stock and would ship within 48 hours. It never showed up on their tracking despite the fact that they e-mailed me a link. I called their customer service number 3 times and each time got a message saying the wait time would be 22 minutes. On the fifth day after ordering I finally waited over 30 minutes to get a real person and was told my seat was back-ordered to December. I never got any other notice from them regarding the back-order, but even worse was that they had already charged my credit card and wouldn't even have a seat to ship for more than a month. Given that it was too hard to contact them for updates, etc. and that I didn't want to pay for a seat a month before I got it, I cancelled the order and bought from someone that answered their phone.

 I would not shop here again

After numerous delays, errors and phone calls the item arrived severely damaged. Now I'm waiting for a new one to arrive in good condition (pending complaints filed by company with manufacturer & shipper). I expect it to take a while for someone to take the blame and replace the completely damaged crib.

 I would shop here again

It's okay. The lack of feedback and email confirmations of shipping made me nervous. The link to the FEDEX tracking number didn't show delivery progress accurately. I'd rather buy closer to home, next time.

 I would shop here again

Stay away. Unethical, sneaky total cost - when I clicked order, it was more than expected due to different shipping cost. I bought at target and saved. That wasn't the only advantage.

 I would not shop here again

We were very happy with Dreamtime, and the shipping delays were FedExs fault not Dreamtime

 I would shop here again

I was very pleased with the products, one item was missing from order, i emailed them, and they sent it to me no questions asked. i will defenatly buy from dreamtime baby again, very pleasant shopping experience. thank you!

 I would shop here again

I have never had such a difficult time ordering products online. I ordered 5 items, and of these items: 1 was damaged, 1 was the incorrect item, 1 was incomplete (1 bottle instead of 2), 1 was backordered (and they didn't tell me - I had to call several times to find out the status), and 1 was fine. After several long phone calls to attempt to correct their errors to no avail, I canceled the whole order. They charged me for the whole order (even the backordered and missing items), and I have been waiting 2 weeks for a credit to my account. Customer service manager Dave Gachette provided me with excuses of their bureaucratic process and reasons they can't issue me a credit immediately. DON'T SHOP HERE.

 I would not shop here again

I still have not recieved my carseat yet. I ordered it at th end of September and just last week got an email stating it was on backorder until the 20th of October. Hopefully I will be satisfied with the merchandise once I recieve it. I really cannot give fair ratings until I recieve my merchandise. Thank You, Shannon Miller

 I would not shop here again

No problem encounterd for this order.

 I would shop here again

Had trouble tracking the order. Had to call in numberous times to get a live person to talk to you. Customer service rep also admitted tracking system not the best. Product came in a week after expected and box was torn up. Item survived shipping.

 I would shop here again

I cancelled my order because it was going to take a couple weeks to ship and I found it in a local store. It was easy to cancel the order, but I wish they hadn't charged my credit card until the order shipped.

 I would shop here again

Ordered a Valco Runabout Tri-mode stroller via the Internet. Should have read the other reviews first. The offer of free shipping is sneaky -- you have to click on a small notice to get a special code to enter before you order. If you do not do this, you get charged full shipping but you are not told this until after the the order is placed. Hoping for a better delivery experience.

 I would not shop here again

I ordered the changing table, and received a email confirmation....carefully reading all of the small print. Everything seemed great. After that, about a 3-4 days later, I received another email telling from Dreamtime Baby that I would have to pay an extra $200 for shipping (They advertised free shipping to Anywhere in the US). I live in Alaska, and so I would have understood if they would have charge more...but $200? I felt like they should have honered what their ad said...or at least have worked with me. They didn't.

 I would not shop here again

I had the same experience as the customer above. I placed a order with Dreamtimebaby.com on August 23rd,2006. I was notified 4 weeks later that the item is on backorder and that I would not receive it until the end of November. I emailed, called, everything you can possibly think of for MONTHS to get the credit issued back to my card, and i never received any response. This company is completely backwards. DO NOT TRUST THEM! I have isued a complaint with consumer affairs and the Better business bureau..they are absolute morons!

 I would not shop here again

Very impressed with service and price.

 I would shop here again

I called merchant to ask for expredd delivery and I was accomodated with ease. Excellent customer service!

 I would shop here again

The ordering process was very easy, the price discounted and I recieved the product as promised. I was very happy with the entire process and the product.

 I would shop here again

Each item was delivered separately over a very long period of time --- 2 weeks - 6 weeks delivery time. It was ridiculous. And, I wasn't aware of how long it would take to have the items shipped. The company did not inform the customer of this. One item received damaged and it took three phone calls and two messages before I could speak to a human to discuss the problem...then, I never received word back from the company on what was being done to fix the situation...it wasn't until I spoke to a manager that the situation was even dealt with! Then, the solution (item to repair the problem) was not what the manager said would be done.

 I would not shop here again

Ordering was easy. Wait time was acceptable. Entire order still has not arrived. I made a phone call to the company, left a voice mail, but have not received a return call. Won't use this company again soon.

 I would shop here again

Smooth transaction.

 I would shop here again

Today is August 22. My credit card was charged for the diaper stacker on August 5. It takes 17 days (more, really, since I haven't gotten the product) to deliver a diaper stacker???

 I would not shop here again

I ordered a jogging stroller from www.dreamtimebaby.com on June 23rd. They charged my card $177.85 on June 26th, this amount was incorrect as I was supposed to receive free shipping. I attempted a number of times to contact the company to get this   Read full review...

 I would not shop here again

excellent

 I would shop here again

excellent

 I would shop here again

I would NOT ship here ever! Never before have I been so dissatisfied by a companies' care for customer service and happiness. I have yet to get a call back from corporate or from customer service, after calling every to every-other day for the past   Read full review...

 I would not shop here again

My shopping experience with Dreamtime baby is the WORST!!! THEY TOOK FOREVER to answer e-mail or phone messeges after waiting for hours for phone to connect. They did not deliver for over three weeks and they only have 4 people working in the customer service dept. They also shipped your product one by one so if you have 10 products, expect more than 5 shipments which probably will arrive in more than 2 months time...hahaha...they make you frustrated and angry. Go to bizrate.com to see that other customers feel the same way. I was stupid to buy from them without reading the review...Now i know better! DO NOT BUY FROM THEM!!!

 I would not shop here again

Terrible. My order came in a timely manner, but it was all downhill from there. I opened it and discovered it wasn't really what I was looking for, so I decided to return it. I used both e-mail and phone to contact them to do so, but it took more than the 60 days I had to return it to actually contact someone. Then, I immediately sent the package back. This was on June 26. Today I received an e-mail stating that they gave out a Return Authorization number on June 26 but never received the return. I'm out $85 plus the $20 it cost in postage to send the package back. This is the worst experience I have ever had ordering something online.

 I would not shop here again