Half.com

Full review
Usually I find half.com an easy place to buy and sell my books when I'm not having issues.  This time, a customer had just moved to a different city in the same state, so he used his old city and zip with his new street address.  A week later he's wondering about the package.  I track it and find it's sending it back to me.  I contact half.com through email because that's the only method they provide to contact them.  I waited a few days, no response.  I called the parent company, eBay, and they said they are closed on the weekend but gave me their 1-800 number.  Monday came along and I had an email response, giving me a case number and wanting the transaction number and the other information.  I responded back the same day.  The next day I got a response from a Customer Rep that said I should reply to that email once I received the package in my possession and they will arrange to have me reimbursed to ship it out again.  It came the beginning of the next week.  I replied to tell them this.  I forgot that there was an additional question I had to ask so I replied to that same email.  I waited until the end of the week and still no response.  I emailed from the help page AGAIN, giving my transaction number and telling them I had not received a response and my customer is waiting.  The next week I decided that I would just send it regardless to my customer, even though it was the customer's mistake.  The customer said, please wait because I am still waiting for a response from Customer service.  SO I WASN'T THE ONLY ONE WAITING!!!  Today would make it two weeks and I have no response from them.  I had lost the 1-800 number I was given just after New Year.  This whole mess started BEFORE NEW YEAR!!  I emailed them and told them I am reporting them to the BBB and I will be giving the BBB all the emails, timeline, and customer service reps that I spoke with.  I am very upset with them and I do not intend to add anymore textbooks on their site until MY CUSTOMER receives a formal apology for their incompetence.