HomeClick.com

Great shopping experience at HomeClick! I ordered Lenox glasses as a gift for my mom and was very happy with the process. I was searching for these glasses for a long time and finally found them on HomeClick and at a wonderful price! As soon as I placed my order, I received an email and was able to track it and the gift arrived exactly when stated and in perfect condition. My mom is absolutely thrilled with her new glasses. This was a very easy ordering process and I would most definitely recommend this store and shop from them store again!

 I would shop here again

great shopping experience, tons of high end espresso machines. got product on time, would shop here again.

 I would shop here again

I ordered flatware from HomeClick several weeks before Christmas. A few days before Christmas, I called because it had still not arrived; the customer service rep discovered it was backordered and reported it would be shipped no later than Feb 8th. I asked why they had not sent e-mail notification of the backorder -- the rep had no answer.
On Feb 1st I called to verify shipping on the 8th; the customer service rep confirmed this. On Feb 16th I learn this present still had not been received, so I called HomeClick again only to learn it was backordered again, now with no estimated shipping date. Of course, HomeClick again waited for my call to inform me of the backorder status. I cancelled the order.
I understand backorders are an unfortunate aspect of business; however, not informing your customers of backorders is inexcusable. I cannot recommend HomeClick to anyone.

 I would not shop here again

This was an excellent experience. The product was easy to locate on the site and price was good. It shipped and arrived immediately and was in excellent condition with great packing. I would definitely shop here again.

 I would shop here again

THERE WAS NO ACCOUNTABILITY FOR THEIR MISTAKES.
THEY OFFERED NO HELP GETTING WHAT I NEEDED.
THEY TOOK MY MONEY.
I WILL NEVER USE THEM AGAIN.

I ordered a shower system, it did not come complete. I contacted them for the missing pieces. They responded in three days to confirm what was missing. They then informed me after another three days that, "We are not responsible for any damages or defects." They suggested I contact the manufacturer directly for assistance and apologized for any inconvenience.


 I would not shop here again

It was great. I didn't have any problems at all. Everything went smoothly and the products were delivered quickly and without any problems and in excellent condition. I love them.

 I would shop here again

Great Prices but BEWARE. I ordered 3 items December 19th. Two of the items shipped but invoice said all 3 had shipped. I called Customer service December 24th (day shipment arrived), Called December 27th, a third time December 31, a fourth time January 4th. (at this time I finally received a replacement order number!) When reviewing the order online I learned the replacement wasn't scheduled to ship until February 1st. I called a fifth time February 6th, Item now out of stock (dud I figured that out December 24th when it didn't get packed) I was promised a refund in 7 to 10 business days. Today is February 17....no refund yet. 3 business days to go then the credit card company can take my money back.
Beware if you don't keep track of all your items ordered and keep on these people you may loose your money.

 I would not shop here again

I recently purchased some Lenox champagne toasting flutes from Homeclick.com and although the merchandise was exactly what I wanted the customer service was below average. The reason for this was due to the fact that on the website the description of the   Read full review...

 I would shop here again

Easy to navigate and satisfied with the transaction

 I would shop here again

The only thing that I would suggest to the website is to have more detailed descriptions of their merchandise, the shipping time and processing time is excellent as well as the merchandise.

 I would shop here again

A date was given for order to be shipped, but it was not. I contacted them to see when it would ship and was assured it would ship 2 days ago. To date, they are unable to tell me if it has.

 I would shop here again

Item took a long to ship BUT it was packaged very, very well. Wife a little edgy until it arrived. She is now OK

 I would shop here again

No issues, would use this site again.

 I would shop here again

Item was received with defect. Customer Service agreed to send a R.A. and ship a replacement. Waiting for emailed authorization.

 I would shop here again

I was very happy with my shopping experience, I got the product I wanted at a very good price and it came with no problems.

 I would shop here again

We have used HomeClick before and have received excellent prices and timely delivery.

 I would shop here again

This is my second purchase at Homeclick.com I am still awaiting shipment of a Toto brand toilet, which is still 4 weeks out. The toilet seat I ordered was in stock and arrived within the estimated time frame. My first order about 5 years ago, a kitchen sink arrived on time.

 I would shop here again

I ordered a white Kohler toilet and received a red one. Even the packing slip showed a different model from the one that I had ordered. I called customer service. The lady on the other end of the line took 5 minutes to look up my order and another 5 minutes to decide whether to authorize return. (Does she use a computer?) Then she curtly cut me off and hung up.

It was bad enough having to deal with return/exchange because of the merchant's mistake. Their customer service did not make it any easier.

 I would not shop here again

I'll start with the good. The order and delivery was very prompt and easy. BUT the Bosch blender was received damaged(assembly problem). A plate on the base was loose and a spring sticking out, and the tabs that hold the plate in place were damaged.   Read full review...

 I would not shop here again

This is the most disorganized company I have ever dealt with. I called to order a faucet and to ensure that it would be shipped overnight so I would have it when needed. Customer service assured me it would shipped that day. The next day a shipping   Read full review...

 I would not shop here again

PLEASE SPARE YOURSELF FROM GRAVE AGONY...DO NOT ORDER FROM HOMECLICK!!! I ordered a gift item (a crystal decor), but when I realized that I might have given them the wrong address (it was an office) I right away called the customer service (within less   Read full review...

 I would not shop here again

Good price, good service

 I would shop here again

it was easy and I received the object within days.

 I would shop here again

The price is right, that's why I have purchased on quite a few occasions; but the shipping problems abound. I've ordered products under different accounts. Products are never shipped as indicated.

 I would shop here again

1/5 ordered two Toto toilet seats. On-line said item was avail for immediate ship. Email confirmation several hours later said item would not be shipped for 6 weeks. Called Mon 1/7/08 to verify 6 wks. Was told this was normal as they had to send the request to the vendor since they never keep the item in stock. Immediately cancelled order since other on-line vendors had it cheaper – got in 3 days from ImprovementDirect.com. Order had not yet gone to Toto for processing, but was charged 1/7/08 $94.45 ($85.50 + $8.95 shipping cost). I have never had a vendor charge me for the item before shipping. On 1/10 was refunded $85.50. Called to ask why shipping costs were deducted. Had to email copy of credit card statement for confirmation of charge, done same day. On 1/15, called to inquire about $8.95 refund. They said it was in process and would appear on 1/22 credit card statement. It did not. When still no credit by 1/27, again emailed HomeClick. There has been no response as of today 1/29.

 I would not shop here again

Still waiting for part of my order, the first notification indicated that all of it was in the first shipment but it was not the complete order.

 I would shop here again

Do not shop with these people. They are unresponsive and unreasonable. I ordered a kitchen sink and drain for which they charged my credit card immediately, However they kept delaying delivery of the sink for many weeks and finally stopped even promising if or when they could deliver it. When I sought to cancel the order they were evasive and said they would consider it. They finally agreed to a refund. But in the meantime they sent the drain which I did not need since they did not send the sink. They refused to accept the return of the drain, which was not even unpacked by me. Avoid this company!

 I would not shop here again

Buyer beware. The worst customer service that I've ever experienced. I did not receive the item that I ordered, then they gave me the run around while trying to return it. They even sent an email stating that there would be no restocking fee. After, I returned the item, they send an email telling me they are going to charge the 25% restocking fee. I thought it was just a mistake that someone had overlooked the first email, but no. They think that they can do whatever they want and there is nothing the customer can do about it. I filed a complaint with the Better Business Bureau. It would be better not to use this company to begin with.

 I would not shop here again

This would most definitely be my first choice next time I need this kind of item. The customer service was really outstanding! The site was clear and easy to use.

 I would shop here again

Homeclick.com was an excellent choice! The items were all reasonably priced. The items were shown on the site very accurately and I recieved my order on time.

 I would shop here again

I'll recomend this site to all my friends. It was quick, easy, and reliable! What more could you ask for!!

 I would shop here again

I ordered a chocolate fondue. What I received was not the one I ordered and I am still trying to return it without incurring the 25% restocking charge. I do not believe I should pay it because I wasn't shipped what was pictured, what I believed I was buying and should receive. This has been a terrible experience and I will never order from HOMECLICK again.

 I would not shop here again

The web sight made it easy to find the item I was looking for at a good price. The check out was also very easy to complete too.

 I would shop here again

Merchandise arrived on time and in perfect condition.

 I would shop here again

All of the expected shipping dates are reasonable (7-10 bus. days) except the firebox itself. I hope that it ships before 2/12.

 I would shop here again

I found my item at a price much lower than the competition. I would shop here again. Thanks!

 I would shop here again

If I have a few words of advise for you: STAY AWAY FROM HOMECLICK! Never in my life have I experienced such a poor customer service! Homeclick is definitely the worst! They are a real joke! Sure they have good prices, but their customer service is   Read full review...

 I would not shop here again

I will not be using HomeClick.com in the future. I order online quit a bit. The website was very good and easy to use. However, when I placed my initial order I realized that I did not include a gift card with my purchase. I could not cancel the order online, I had to contact customer service. I called them the next morning to revise my order only to learn that it could not be revised. I was informed that I had to cancel the order first and place the order a second time. Then, I learned several days later that the first order could not be canceled so I tried to cancel the second order only to discover that it could not be canceled either. Now the couple that I purchased the gift for will be receiving two of the same gifts from me which is pretty embarrassing and I have paid more than twice as much for the same gift. This was very frustrating and disappointing.

 I would shop here again

Good selection. Easy ordering. Fast shipping. Product well packed.

 I would shop here again

I ordered the item on January 7, 2008. I received email confirmation of the order. Today is January 14, 2008 and I have received no communication regarding whether the items have been shipped yet.

 I would shop here again