Irvs Luggage

Web site was easy to navigate. Pictures were good. It was very easy to find what I needed.

 I would shop here again

This was a stress free transaction. I would recommend them to anyone and give them the highest rating. My expections were exceeded.

 I would shop here again

I ordered a luggage set. After two weeks of not getting it, I called to check on the order. My phone call was not returned. I called a second time, only to find out it was out of stock, but I did not receive a phone call to let me know. So I cancelled the order.

 I would shop here again

The merchanise shown on their website is out of date. EVen though the purchase was accepted and confirmed online, apparently the item I ordered was no longer even made. It took IRVs one week to notify me by email that my order was not going to happen. That's way too slow and sloppy customer service.

 I would not shop here again

Good merchandise selection and prices, especially with the Veteran's Day Sale

 I would shop here again

Great store. Great products. I recommend them often.

 I would shop here again

I am unable to get through on their number to find out where my other piece of luggage is. The number is always busy.

 I would not shop here again

good

 I would shop here again

Excellent.

 I would shop here again

It doesn't sit well with a customer when you order something and it is NOT in stock! That's bad business!

 I would not shop here again

Flawless ordering. Perfect delivery. We wouldn't need any Federal Regulations if all merchants acted this way.

 I would shop here again

Good service, prompt delivery of product. Importantly, upon contacting Irv's after I received my purchase, I inquired about a specific product and they knew the merchandise. Thanks.

 I would shop here again

Acceptable very pleasent experience.

 I would shop here again

My daughter loved her bag. She started middle school today and she was so excited to use it. Excellent color

 I would shop here again

Excellent and cheapest around. Found the exact case I was looking for at $65 below retail, including a 10% summer discount, and $35 cheaper than anywhere else on the net. Didn't have my 1st choice color but 2nd color choice worked since the price was so amazing!

 I would shop here again

It's good place to shopping.

 I would shop here again

Irvs Luggage Warehouse had an excellent price for the suitcase that I needed. The suitcase had the features that I wanted as well.

 I would shop here again

I am still waiting, this was suppose to be shipped the first week of August!!!!

 I would not shop here again

Not only have I not received my order after two months, but I've also had to call the company for all updates. I plan to call again today and cancell my order. The price was good, but not good enough to justify a two month delay without so much as an appoligy. Some kind of compensation would be in order, but when asked about that, the polite version of what I was told was that it would not happen. They lost my future business and all respect I might have held for a company that let me know about problems and didn't force me to call them just to be further put off. On a scale of 1 - 10, 1 being a great experience I would share, 10 being an experience that offended me and left me angry and frustrated...they get a 13. They shouldn't be allowed to continue of the web.

 I would not shop here again

OK...I learned how it works to buy from Irvs. My wife and I bought two Travelpro cases at good prices (but not great prices, they were matched by a seasonal sale at a large department store). While we assumed that we were buying new merchandise, what   Read full review...

 I would not shop here again

I e mailed Irv's because my laptop cap came but my messenger bag did not. A rep at Irv's called me promptly to let me know what happened and how Irv's was going to resolve the problem. Excellent & prompt service.

 I would shop here again

Excellent, glad I can still shop there even though I moved away.

 I would shop here again

Quick delivery.

 I would shop here again

Exceptional fast service

 I would shop here again

I was pleasantly surprised at how quickly they got the order shipped to me. I will use this website for future luggage purchases. Thanks.

 I would shop here again

Exactly what I wanted at a price I could afford

 I would shop here again

Shopping experience was fine; I wanted a particular CalPak bag to replace one that fell apart, and they had the exact replacement at a good price. I'm happy with my purchase.

 I would shop here again

Easy to use, good information on web site.

 I would shop here again

the best place to buy luggage

 I would shop here again

Quick & easy, no complaints

 I would shop here again

I love the luggage, it is light weight and easy to manage, and the price was good for 5 pc. set. Thanks

 I would shop here again

You guys were awesome!! I love the luggage. Thank you so much. Amy

 I would shop here again

I loved being able to buy good luggage on-line. Great pictures to help me make my decision. I also appreciate the rebate I got through Mr. Rebates and the 15% off coupon and free shipping that came through that site.

 I would shop here again

Good prices. Not so fast delivery.

 I would shop here again

Shipment commitment not fulfilled. No communication as to reason for delay.

 I would not shop here again

It was fine.. no complaints. Items arrived in a timely manner and were in excellent condition..

 I would shop here again

Irv's Luggage is a great customer service company. I have used them before, and I would use them again.

 I would shop here again

Irv's really does it right. I was satisfied with the entire experience, start to finish. I guess they've been in business since 1947 which explains why they have such good prices. Overall, I'd say they're very reliable.

 I would shop here again

Complete disregard for the customer when issues arise. Great site, great selection, great pricing--however, they screwed up my order and have been--let's say "resistant" to fixing things to *my* satisfaction.

I placed the order, got a UPS tracking #. After three days, the tracking # still showed only as billing (i.e., the package hasn't been picked up yet), so I emailed them (naturally, they hadn't contacted me to let me know there was a problem). A day later, their CS guy told me he didn't know where the package was and he'd trace it.

Oookay, how long will that take? A day later (again), the response: 5-8 business days.

Give me a break. It's a freaking messenger bag. Just ship me one!

Irvs lost my order, and now wants me to sit on the fence while they figure out which of their shipping guys stuck it in the trunk of his car?

Meanwhile, of course, they've already billed me.

I guess if my order had made it out the door, things would've worked out okay. But Irvs isn't proactive about fixing customer problems--even when the problem is their fault. For me, that's a deal breaker.

 I would not shop here again

They were great. They spent a lot of time assisting with finding the best luggage for my needs. The prices were very good. They shipped when they said they would and the luggage was great. I would use them again.

 I would shop here again