Lane Bryant

Full review
Communication is important and I feel Lane Bryant failed when it came to delivering simple information.  My billing information did not match my credit card information.  Customer service did not call to notify that they could not release the shipment.  Nor did their website give visibility of the recent status.  Customer service was unhelpful the first time I called.  They told me my credit card was on hold.  So I had to call the credit card company, the credit card company said my card was fine and they knew nothing about a hold.  Then I had to call back customer service and verify them that the situation was on their end.  Why did I have to research this?  The first customer should have visibility and forward me to their credit department not to the credit card company.  Finally I had someone in customer service to correct the billing information.  She apologized and said since I waited over a week they would overnight the package.  The next day I check my status online, the order was still listed as ‘processed’.  I called again and customer service said it was already shipped and the online site was wrong.  Well it took a whole day before UPS sent notification that my package was being sent.  After all these issues the package was sent ground after they told me it be sent overnight delivery. 

They should have updated/detail status of online orders.  If there was a problem with my billing address they should had either called or the status say ‘billing error – call …’ Also customer service should know the difference between an issue with a credit card and order status on credit hold.  Customer service should not promise overnight if they are not going to follow through.  

I will not be shopping online for Lane Bryant.