ModernDanish.com

Full review
I ordered a vanity set online and received it pretty quickly. However, the finish on the drain and faucet were not the correct finish. I called right away to report the error and spoke with two customer service reps that both seemed new and kept switching the line to talk to me.

They kept trying to tell me that I need to pay for the finish I wanted and I kept explaining that online the set listed the finish as chrome and the picture even showed chrome. Finally they said they would have FedEx pick up the incorrect part and will send me the new one when they receive the returned one. They said they would call me and let me know when FedEx would be coming.

A few days went by without me hearing from them so I emailed today since I did not want to spend another hour on the phone with nothing documented. The new rep told me I would need to pay to return the faucet and drain and they could ship me out the correct one for $20 + shipping. I had to take a screen shot of the actual web page listing with the finish I ordered.

The latest is they are going to send FedEx out but I still do not know when and they will not ship the replacement out until they receive the one I have. I had already scheduled someone to install the sink in a few days and I everything else I purchased was to match the finish I actually ordered.

Very upsetting process so far. I'm not sure if I would have faired better ordering over the phone or not since it took an hour call for them to understand THEY sent the wrong item and I was not trying to switch the finish. I really have no confidence that I am ever going to get what I ordered at this point.

UPDATE: I have received the correct faucet for my sink on 2/25 and they picked up the incorrect part. It's a really nice sink and it was a good price. I just advise calling and ordering over the phone that just trusting the description on their website is 100% correct.