Sears

I ordered a tool from sears.com (pickup at a local store) today. Two hours later I got an email saying that my order was cancelled because item was not available. I went back to sear.com and found that the item is still available from that local store. I called sear.com customer service and was told when order online, "available" doesn't mean available until a confirmation email is sent by the local store. He said I can pick up from another store but the price is going to be higher because my purchase price was a mistake. He let me speak to sear.com online supervisor, who told me that when there is a pricing error Sears has the right to cancel the orders.

First of all, Sears lied to me. They cancelled my order because they made a pricing mistake but they told me item was not available. Secondly, Sear does not honor the price if they made a mistake.

I never had luck shopping at sears.com. I ordered from sears.com three times and all got cancelled by them. None was my fault. Sears is going down.

 I would not shop here again

TERRIBLE, I ordered a gazebo twice online, never said it was out of stock. Second time it was on sale, and again out of stock. Both times they just cancelled my order. In the store, just as bad. The manager would not sell me the floor model, it was the last one. The manager said store policy NOT TO SELL FLOOR MODELS. While I was waiting for a salesperson to check in stock, they sold a floor model BBQ grill, right in front of me. No one returns phone calls, if you can even get them to answer. I would not deal with sears ever again. Neither online or the store. I complained online & no one seems to care no matter what.

 I would not shop here again

Sears.com was a good shopping experience for me. I ordered from them only once so far but would order from them again if I needed some thing on there. I had no trouble and the site was easy to search on. As a rule I look for site to shop at that are   Read full review...

 I would shop here again

In a word: UNACCEPTABLE. The Sears.com web site gives an unsuspecting user the illusion that they can shop, select and pay for an item on-line, then go to the store to pick it up. This isn't the case. Don't be surprised that the item the web site said was in stock at the store isn't. It seems that Sears isn't synching store sales information with web sales & inventory info. Don't waste your time.

 I would not shop here again

I ordered parts for my lawn mower on line. delivered wrong item. customer service was not helpful. took too long to receive my item. I am not satisfied at all.
Sears is terrible when it comes to service. They ship the wrong Item to me. then they tried to get me to buy more items because supposedly the part I received was rebuilt and I would need these addition parts. Then they refused to send me my new item next day. Any where else in the US you can get next day shipping. They will not meet the needs of their customers. After 3 weeks of waiting I felt like a next day shipping would have restored my belief in their service. But never again. Sears use to be the place to shop for large items. I will never shop there again for anything.

 I would not shop here again

First off, I want to make it crystal clear that I am a loyal Sears customer at their brick and mortar stores. It is a fantastic place to shop! I wish I could say the same for their online store. This is the pits! Two short raspberries for Sears.com:   Read full review...

 I would not shop here again

If I were the CEO of Sears I would be embarrassed. With a brand name as tried and true as Sears is, you would think they would have the whole customer service thing down. Not. My Sears On-Line experience was not good. In trying to exchange a lawn tractor, their systems completely broke down with little to no communication between departments or with me, the customer. Representatives were rude and were more eager to pass the ball than to deal with the problem. This will be the last time I make a purchase at Sears On-Line.

 I would not shop here again

Hi everyone, I know we all know your local sears is a great place to buy your electronics and home appliances. But, by all means do not buy from their online store. Especially if its a gift for a special occasion it takes a long time for them to process   Read full review...

 I would not shop here again

Unethical is the best way to describe Sears. We ordered a dishwasher by phone and arranged a delivery date. We also had to make sure that someone was home when the machine was delivered- which of course involves not going into the office. On the day that the dishwasher was supposed to be delivered, we got an e-mail stating that there was an additional $100 "permit fee". We called the customer service number and no one could explain what the permit was for. When we finally got to a supervisor, she was not helpful, not pleasant,and only offered to cancel our order. Well, we sure canceled and will never buy from them again - Who knows what other mysterious, hidden fees that they would have charged us? Maybe an additional $100 to plug the machine in?/

 I would not shop here again

Rated 1 (poor) - 5 (best)
Overall satisfaction - 0 - the response to my email on order was not answered.

customer service - 0 - I was routed between delivery and Sears.com agents and never got a resolution only an excuse that she wasn't a web expert!

order accuracy - 0 - the website stated availability as current. when order was placed it was 3 weeks out.

delivery speed - 1 - I wanted my item within the next week. No one could verify that the item really wasn't in stock. The answer was that I could cancel the order and take my chances that I could get my discounts at the store.


 I would not shop here again

Terrible, worse, and awful. I ordered $2000.00 worth of appliances during a Sears.com special. All the items were offered for delivery. After one week they notified me that they could not provide one item by delivery. However, it was available for pick up but not at the special price I received on line. When I contacted customer service I was told that I could get the special price. When I received my confirmation the price was full SRP and they charged my credit card. I called customer service and they said that I was getting the special price. RIGHT! Two weeks after my order I received an email stating that three more items were not available and my order would be cancelled. Sears.com sucks. They do not value my business and they do not give a damn.

 I would not shop here again

Sears.com had a pool table on sale, without any indication that a separate top needed to be purchased. After I bought it they changed the web page AND my order confirmation on their site (but couldn't change the email confirmation I received, nor the page I printed out) changing what I bought from a pool table to a rail & leg kit. Online support first told me that if I had proof that they changed their page, they would work with me. After going to the local Sears store to show the proof as they required me to do, the online support said they have the right to change pages and are not responsible for my order...they even said this to the local sears store manager, which would have had to deal with a return.

Shame on Sears.com for hiding behind questionable legalize instead of working with the customer to work out a mistake they made on their web site.

 I would not shop here again

Beware of buying anything from Sears online. You might or might not get it, or they might try the bait and switch- that's what happened to me. On September 15th, 2007 (or thereabouts, according to Sears), I ordered an item from them after seeing   Read full review...

 I would not shop here again

Ordering parts from Sears is an experience. Ordered a wall plate for exhaust over stove, received a decal for dishwasher. Re-ordered wall plate for exhaust over stove, received a decal for dishwasher. Called company, was told they would research it. Took 3 weeks, by the time they got back to me, I had purchased wall plate at another store. When I asked for refund, (I paid via credit card) I was told it could take up to 2 billing periods to receive my refund! It sure did not take them that long to take the money from my account! Why does Sears have such an issue with sending you the parts you order and refunding credit card orders? They are in the fast lane on going downhill. This is one place I will not order from again.

 I would not shop here again

Ordered a new IPAQ computer from Sears.com and received a confirming receipt that I had ordered a new computer. Sears.com shipped a refurbished computer. Customer service and every one I could contact at Sears would do nothing about the problem. They admit that it was refurbished But would not supply the new computer I ordered. Sent a letter to the CEO with supporting documentation. Can not get a reply from anyone. STAY AS FAR AWAY FROM SEARS AND K MART AS YOU POSSIBLY CAN. WORST COMPANY I HAVE EVER DEALT WITH.

 I would not shop here again

I ordered a piece of lawn equipment online, for pickup in store. On the delivery date - the store does not know where the item is. The online customer service first claims the store has it - then claims they really don't know where it is. On calling them   Read full review...

 I would not shop here again

Finally got my money back 4 1/2 months after ordering an ammeter on line they never sent. They took the money but never sent it even after they were still selling it on line. I tried calling but the telephone agents were unsympathetic - others would say rude. I had better luck sending them an email and replying to their responses it would be shipped every few weeks to nag them. Eventually they replied they would either ship it or cancel the order and refund my money. They finally did. The order now says it's completed. Indeed it is with so much of my time wasted. I really like the Craftsman brand but it's going to be a long time before I can go in their stores again and never ever again on line.

 I would not shop here again

I have purchased a Kenmore Elite Trio refrigerator on March 30. The promised delivery was April 10, it was a long time to be without a refrigerator, but my confidence in Sear was high, and did not felt necessary to go to other local merchants. The   Read full review...

 I would not shop here again

I purchased an online advertised 27 in. Sansui SDTV online from Sears.com on 2-17-08. Confirmation that the set was sent to the local store was received via e-mail on 2-28-08, stating the expected arrival in the store on 2-26-08 and that I am to receive a Ready for Pick-up email soon. Well soon has not happened yet. After numerous phone calls to local and out-of-town customer service personnel, they verbally confirmed that this specific tv is unavailable for shipment due to being out of stock. None would be available until late April '08. Today I received mail to register the same tv with an extended warranty. This is unbelievable. I've now requested a refund with no charges for restocking fees. Sears should not expect me to spend another penny online or within their stores. My experience has been communicated to family and friends.

 I would not shop here again

I ordered a tool box (free shipping when you order online). The item was charged to my credit card immediately. The next e-mail I received was the item was shipped on 3/5. I thought great I should have it in a few days because it is coming via UPS   Read full review...

 I would not shop here again

Worst on-line ordering experience, EVER. I've ordered thousands of dollars of products on-line from other e-tailers, but have never experienced the level of ineptitude displayed by Sears. Read some of the other negative reviews where Sears plays both   Read full review...

 I would not shop here again

My sisters and I ordered from sears.com for the first time about a year ago after I had found out about a clearance sale that they were having. Then, recently we ordered from them again when they had another clearance sale. The good:   Read full review...

 I would shop here again

I ordered a couple of things online for instore pickup and didn't get around to picking them up (stupid me - I know). When I called and asked for a refund they refused, took it to the Better Business Bureau and they still refused, saying that I hadn't actually paid for the items even though I faxed them the bank statements showing the withdrawals. The next step is small claims court, I guess, although that's a pain in the butt. I will never, ever shop at Sears again.

 I would not shop here again

> I ordered a seated inversion training system online on 1/19/08. No mention was made that it was out of stock. It is 2/26/08.I sent this email to Sears:" I have called twice and was told both times that it was coming from the original shipper, not   Read full review...

 I would not shop here again

I ordered a refrigerator from the website. It took several phone calls to get my delivery time window. When the window had passed by 2 hours, it took several more phone calls to find out when they would show up. And when they did, they never actually stopped the truck, but just drove by. When I called to find out what happened, I was told that the driver had called the office to say the customer (me) had refused to take delivery! How could I refuse delivery when they had never even spoken to me?

I immediately canceled the order, which started the odyssey of attempting to get my money back. After over a month, several more phone calls, and intervention from my credit card company, I finally got the money back.

Avoid Sears like the plague.




 I would not shop here again

DON'T SHOP AT SEARS.COM!!!! My wife placed an order July 16th, 2007. After the item (table and chair set) arrived damaged (vendors fault not Sears), we elected to return the item for a refund. At the beginning of October we started calling   Read full review...

 I would not shop here again

First of all, the positive postings about Sears are so obviously made up, probably by Sears employees. Maybe if they spent a little less time posting fake comments and a little more time on customer service.... I ordered a garbage disposal online.   Read full review...

 I would not shop here again

I ordered a ping pong table on 1/27 from Sears.com for my son's Feb 4th birthday. I was told it should be in the store 1/30... of course, 1/30 came and went. I called the store repeatedly on 2/1... o answer, no answer, no answer, had to call the   Read full review...

 I would not shop here again

I have been a Sears customer for over thirty years with a Sears credit card for twenty five but no longer. I ordered from Sears.com on black Friday and have regretted it since. After ordering over fifteen hundred dollars or merchandise, mostly for   Read full review...

 I would not shop here again

Wow. I really wished I could have spared myself all the wasted time I spent this weekend by reading Sears.com's reviews ahead of time. We ordered a treadmill from them for in store pick up and they DID have the treadmill in stock. Chose online ordering   Read full review...

 I would not shop here again

I went to the Cumberland Mall store in Atlanta after going to Home Depot. Home Depot had no dishwashers in stock except the $1200 one. Hard to sell from an empty warehouse. I went to Sears. The sales rep helped me pick the Maytag that I needed. Having been in the foodservice equipment business, I am savvy on dishwashers. The rep made sense to me and I bought a MDW5600. We coordinated delivery for 3 days later on Friday. On Thursday, the installer called to confirm and asked if I would like today. YES! The installer was in and out with the old machine to the trash dump in 1:20! I will buy from Sears again.

 I would shop here again

The reviews for sears.com are far and few between. So after my recent experience with them, I thought it was necessary to renew and refresh the majority of past reviews about this site. I could write for the next 30 minutes about how horrible,   Read full review...

 I would not shop here again

Worse than horrible experience...and it still continues. Expected delivery of a $5000 plus, Electrolux dual fuel 36" range, for Christmas dinner for 23 guests. Got my hookups in order, received their confirmation call,I then confirmed their confirmation call...After a lengthy wait much past THEIR scheduled time, I nervously called them. After much phone ineptitude, finally spoke to a Theresa in California.You guessed it."They had a problem with the manufacturer." They wouldnt/couldnt deliver till second week in January. AND just when, I asked, would they have notified me. I felt truly crazed, all the while the phone rep (if it matters, she was nice) was stating that she understood how i must feel.I said i didnt need a social worker i needed them to fulfill their part of the bargain.I bought that particular expensive model because I needed a 36" replacement and next day delivery was assured, altho i gave them 5 extra days so i could do the hookups and still have a working range for the holiday meal.And the saga continues. They delivered on not one of their stated promises. Truly a sham.

 I would not shop here again

I have ordered from Sears.com a couple times. Every time slow shipping especially at Christmas time. Leaves me hanging wondering if my order is going to show up. Will not shop here again.

 I would not shop here again

Absolutely the worst online shopping experience ever. Placing the Order: I placed an order for a power washer on Monday, December 16, 2007. That day, there were all kinds of advertisements on Sears.com about free, 2-day delivery. Terrific! I   Read full review...

 I would not shop here again

I won't go shopping at the local Sears store but I decided to give Sears.com another try to order a Craftsman tool. All I can say is: Are they running a scam?

My attempt to order a Craftsman benchtop planer at an "online only" discount for pickup at my local Sears went as follows:

I could not complete an order because they are "out of stock" at every Sears store in the United States. So I phoned customer service to inquire if I could place an order for pickup whenever the planers were again available.

No.

The special pricing ends on 12/22/07. Customer service informed me I would have to pay full price if stock became available after that date because "You can't expect us to sell them at a discount forever".

Then, Sears catalogue sales informed me new stock was expected on 12/23/07 at the full price + shipping.

Very very unethical: advertising & "selling" an item that doesn't exist at a price one cannot possibly take advantage of because they won't have any until the day after the special price ends.

 I would not shop here again

I was pleased with the service I received when looking for a new washing machine. I ended up buying my washer from Sears at a good price. The order was accurate and customer service was fairly good. I did not wait too long on the phone when I called   Read full review...

 I would shop here again

Perhaps my worst experience with a retailer! Ordered an item for pickup and no confirmation email was ever sent. Attempting to pickup the item was fruitless as they had no record of the order...But they did manage to charge me for the order, not once but twice! Customer service entailed 3 hours of phone calls to at least 10 different customer service reps, none of whom identified themselves or were capable of resolving my problem. Two weeks now and I still have not received reimbursement. Emails have been just as fruitless, returning a vague form letter not addressing any of my issues. Website promises a $5 coupon if they don't have your order in 5 minutes.....Well its been two weeks and no coupon, no refund, no follow up.

 I would not shop here again

total crap.
I would never shop here again for any reason.
They left my order in processing until i contacted them. Then they were out (website said it was still in stock)and they could not back order. This experience is what i would expect from walmart. When after a long hold got to a human, they could not do anything and said "this happens often enough to surprise you"
if you want something from sears, walk in.

 I would not shop here again

Here is the bulk of a letter I just sent to Customer Relations: To Whom It May Concern: I am writing to express my extreme disgust with your customer service department and the mistreatment of me and the mishandling of my order. On November 19,   Read full review...

 I would not shop here again