Shoebuy.com

Full review
I was sent shoes that had been worn, complete with dirty soles and scuff marks all over them. I filled out the return request form which does not leave a blank space for detailed comments. The shoes were packaged up and sent off to be returned. After receiving a credit on my credit card for the other two shoes I called to inquire about the third. I was told that they were being sent back to me because they had been worn. I had explained to the rep that shoes had dirty soles and scuffs when I received them and she said that she would send them in for a "second review". I wasn't sure what this is but it doesn't prove what condition the shoes were in when they left the shoebuy warehouse so Shoebuy.com refuses to refund the shoes. Though I told them I had received them in that condition, they keep repeating they were sent in "pristine, new condition". Customer service is very rude, I spoke with the Director of Customer Service, Laurie and was basically called a liar again. After getting no where with her I called Bill Pryor the COO, I now know where the "screw the customer" mentality comes from. He is just as stubborn and unwilling to listen as the rest of his staff. Not to mention that no one in that company ever took responsibility for anything. I will never buy from this company again and I suggest no one else does either. Unless you like paying for shoes that don't fit and other people have worn. Please go to Zappos, or shoes.com, NOT SHOEBUY.COM, they do not have an ounce responsibility for their actions. And refuse to work with customers.

UPDATE: Even though I was refused when I requested the contact information of Laurie's , the Director of Customer Service, boss. I finally got the right extension on my 23rd try! I got a hold of Scott Savitz, CEO and co-founder of shoebuy.com. Mr. Savitz was very helpful and did not imply that I was a liar, he also somehow managed to not say his company was at fault, but whatever. He resolved the situation and I am now satisfied. So to all those that feel they have been legitimately wronged by a company DON'T GIVE UP! It may be 2007, but companies need to remember that without customers' they would be out of business. I most likely won't buy from shoebuy.com again, but I commend Mr. Savitz for taking the time to talk with me and resolve this issue. Unfortunately, I still believe that he should fire Laurie her poor attitude is contagious and is spreading through the entire department. If shoebuy wants to continue to make profits then some major management changes need to occur.