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TigerDirect.com

TigerDirect.com
 
 
Overall Rating: 1/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 3/5 stars
On-Time Delivery: 4/5 stars
Selection: 3/5 stars

DIshonest product billing, defective merchandise and incompetent/lying customer service: That's the Tiger Direct difference!

 
A review by arnoldgetto written on Sep 2, 2009
Full review
I ordered a Home Theater system fully knowing how bad Tiger Direct's reputation was.  However, I thought, "They can't screw everyone, right?"  I quickly found out why Tiger Direct had such a bad reputation.

The item description was dishonest.  It was billed as a open box item that had underwent a "rigorous 7 point check" but instead I was told on the phone that it was a refurb that had not been checked out at all.  One operator's solution for this was for me to buy a $50 2 year warranty on the item because he couldn't guarantee the replacement would arrive in working order.

My attempts to exchange the item were met with a constantly moving "carrot and stick" backorder date, so I asked for a refund.  I am currently on my 9th attempt to get my money back with no luck.  Each time I call, I am told that this will be last time I have to ask and the request has been submitted.  Each time I call back I am told that it didn't go through but it will be resubmitted and that I won't have to call back.  Next week will be the 4th week I have been asking for my money back.

If you do have to order from these crooks, use Paypal.  I have heard that they are afraid of Paypal desputes.
 

About the Author

arnoldgetto
a member of Epinions.com
Reviews Written:  2
 
 
 
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