Wine Country Gift Baskets

Full review
I started to receive the Wine Country catalog around October of 2005 and faxed an order of five baskets to them around the 10th of December. These were gifts to five of my best clients so I wanted to send something beautiful and the baskets in the catalog took my breath away, so wonderfully arranged.

Several hours after I had faxed my order, I received a call from a very pleasant representative at Wine Country that took the time to review my order with me, including the spelling of my last name (It is a long Italian name) and the message for the cards that go with the gift. She also took the time to tell me the day the gifts will be sent and when they most likely will arrive. Also, she noticed one of the gifts I had chosen was low in stock and she helped me decide on an alternative to make sure my order would be in good shape. I NEVER had this done when I placed gift orders anywhere else. I thought I was in a time warp back to the 1950s when service meant something. This was personalized service!

I was tracking my gifts and four of my gifts made it in time for Christmas and one was having problems being delivered. I had my tracking number so I called the shipping company, FedEx. They were not much help, and told me they could not find the address. I called Wine Country and asked them to see what they could do since this was one of my best clients. I mentioned I did not have much time to shop for an alternative gift. More customer service surprises were still in store for me - they told me not to worry about the delivery problem, they would overnight a new gift to my client at no cost to me. A solution I could not argue with but, I was worried they might forget to do it.

Sure enough, they followed through and did send the gift overnight and it made it in time before my client closed for the holidays.

This was my first year to try Wine Country. I will be sending more than just the 5 gifts I sent to my 5 best clients this coming holiday. I am sold on their service and their products.

Lori D.