WineChateau.com

no problems

 I would shop here again

Though a bit slow, they were excellent to deal with and kept my well informed of all progress.

 I would shop here again

No problems.

 I would shop here again

I make between 200 and 300 internet purchases per year valued at approximately $75,000. The experience with this merchant was absolutely and positively the worse of my lifetime. Unbelievably bad!!!

 I would not shop here again

The wine did not get delivered. I suspected that it was probably delivered to the wrong address so I attempted to contact the Wine Chateau and see if they could put a tracer on the package. I called the merchant two times and had to leave voice mails that were not answered. I emailed them three times and received no replies. Finally after the package was over two weeks overdue I received a call from someone reporting that the package had been delivered to their address. Even after a follow up email to Wine Chateau letting them know that I had finally recieved the package and to let them know that I was very disappointed with their lack of customer service they have never attempted to contacted me. Basically their customer service is non existant. In addition, I ordered 12 bottles and only received eight. I was correctly charged for the eight, but they made no attempt to contact me and let me know that I would receive a partial shipment. I purchase quite a bit over the internet and this is the first time I've ever been treated like this. I would definately not purchase anything from them again.

 I would not shop here again

ORDER WAS PLACED ON 11/17.I FOLLOWED-UP WITH A PHONE CALL AND E-MAIL.BOTH WERE NOT ANSWERED.

 I would not shop here again

The wines came promptly, & in great condition. It was a significant disappointment to find out when we tried to reorder more, it was unavailable.

 I would shop here again

The grappa I wanted was out of stock and the order couldn't be filled. Their inventory should be more closely monitored so they don't offer products that they don't have.

 I would shop here again

Very,Very Good.

 I would shop here again

Quick delivery! Now if they could just ship wine to Pennsylvania.

 I would shop here again

I placed an order on 12/11 hoping I would receive the items in time to give as Christmas gifts. I received an email saying that the order was shipped on 12/18 with a Fed Ex tracking number. However, when I clicked on the link with Fed Ex they had no such package. I sent two emails to the customer service dept. asking the status of my order. I never received a response. I also called their 800 number and no one was available to take the call. Finally, on 12/27 I had not heard from them and Fed Ex still had no such order in their system I sent them an email to cancel the order. I asked them to respond and I have still received no answer. Today, on 1/3 I clicked on the Fed Ex link again and now it says that the order was picked up by Fed Ex on 12/29 and is in route. Two days after I emailed cancelling the order! When I finally spoke with a woman named Felicia on the phone today, she claimed that the order had been shipped on 12/18 and that it wasn't their problem if Fed Ex did nothing with it until 12/29. She was extremely rude and took no responsibility for making the customer happy. This is the worst customer service that I have ever experienced.

 I would not shop here again

Response time to e-mails was slow or ignored completely. Notification about your order contents was misleading. More than half of the wines ordered were no longer available and merchant left you hanging, thinking you were going to receive these. More than 2 weeks lapsed, and I was the one who continually had to contact them. Warehouse workers answered phone, sounded like they were sleeping.

 I would not shop here again

The site was easy to use, the service was great. I will shop there again.

 I would shop here again

Excellent! Their website is user friendly and easy to search through.

 I would shop here again

I placed an order on December 17 and have not yet received the order or an explanation of why it has not been received. I have contacted them several times and the "Online Chat" says that the order should be shipped in a few days. As of today, it still have not been shipped. Will never order from this company again!!!

 I would not shop here again

Fast shipping, product as expected.

 I would shop here again

excellent shopping experience

 I would shop here again

Short delay in shipping, but, otherwise, all aspects were perfect.

 I would shop here again

Everything went well, did learn they substituted some of the wines but overall the service was great.

 I would shop here again

Excellent selection and service

 I would shop here again

Had to call to ask for order to be sent, but then it was

 I would shop here again

only place that carrys my wine

 I would shop here again

they say they will sell you wine and then a week later just cancel the order. Lame

 I would not shop here again

I sent a personal email to the owner and marketing manager, but even that did not get a response. The wine I ordered was difficult to obtain to be certain but the service regarding the process was horrible.

 I would not shop here again