Good, but....

We got this scanner to replace our old Visioneer that broke. Our office had it for about 5 months and it finally got a jam a few days ago exposing a serious design flaw that we were unable to fix. We were trying to scan a long newspaper clipping (taped to two sheets of paper) through the ADF and it somehow jammed. Normally you can pull the paper back out, but for some reason, the newspaper had separated from the paper and got crumpled within the ADF. When we tried pulling, the paper would just rip. Eventually we got all the visible paper out we could and found out from Visioneer tech support that the scanner is "not serviceable," meaning you cant open it up to dislodge paper that might get stuck itside the ADF (we tried unscrewing all the screws, etc. but still couldn’t get to it). We also were told our warranty was void because we had tried to scan newspaper (despite its paper backing) and Visioneer said newspaper was too "crumple-prone" and refused to offer help or replacement. So, $350 went down the drain. I'm going to try the Canon DR-1210C next.