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| Store Description | This description is solely provided by Galaxy Vacuums |
| Authorized Miele Diamond Dealer for Vacuums and accessories. Free Shipping! No Sales Tax! | |
| Customer Service | |
| Corporate Address |
6465 Route 9 north
Howell, New Jersey 07731 |
| customerservice@galaxyvacuum.com | |
| Phone | 800-591-8743 |
| Live Chat | Yes |
| Phone Ordering | |
| Phone | 800-591-8743 |
| Payment Methods | |
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American Express
Bank card
COD
Carte Blanche
Cyber Cash
Diner’s Club
Discover
JCB
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Mastercard
Money Order
PayPal
Personal Check
Purchase Orders
Store credit
Visa
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| Special Services | |
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Available 24 Hours a Day
Confidential by Customer Request Only
Customer's Info is Confidential
Gift Services Available
Guaranteed Security
International Shipping Available
Live Customer Representative
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On-line Order Tracking System
On-line Ordering Shopping Cart System
One-Click Ordering
Pickup locations
Secure Ordering/Payment
You Must Register
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| Delivery Options | |
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FedEx 2 Day
FedEx Ground
FedEx Overnight
International
UPS 2nd Day
UPS Ground
UPS Priority Next Day
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UPS Standard Next Day
USPS Express Mail
USPS First Class Mail
USPS Media Mail
USPS Priority Mail
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| Return Policy | |
| 100% Satisfaction Guarantee | Yes |
| Restocking Fee | Yes |
| If item is broken out of the box, or missing parts, or is not working to your satisfaction please call us toll free right away at 800-591-8743, and we will do everything we can to resolve the issue. We want to make returning an item free of hassles and misunderstandings. If you have any questions about the Miele item you are ordering please call us toll free or go to live help,so we can make sure you can get the vacuum or accessory best suited for your needs ,so you won't have to return the item. If what you ordered is still not to your satisfaction and it is not used, then you may ship the item back at your expense. You must call Galaxyvacuum.com for an RA# first before you send back the item. If there is no RA# we are sorry but we must refuse the shipment. You will be refunded your payment less our shipping costs.(If you do not want the Free overnight shipping amount to be deducted then please choose regular ground shipping instead of Free overnight.) There will be no restocking fee if sent back within 7 days of receiving the item. After 7 days there will be a 5% restocking fee. If item is used then you must contact us within 30 days. You must request an RA# and send it back to us at your expense.Item must be in resellable condition with all manuals and materials included. Item can not have scuff marks on it. When item is received back,after inspection from Galaxyvacuum.com we will credit back your account less a 20% restocking fee and initial shipping costs. All free items must be returned. Bags or filters that you would be returning must be sealed. No opened boxes will be accepted. If we send you the wrong item and it is our mistake,we will pay all shipping costs. If you change your mind or order the wrong item you pay all shipping costs to return the item and refund is given less our initial shipping costs as long as it is unopened and returned within 30 days with an RA#. | |
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